Aviation Operations on the Ground

NCFE Certificate , Level 2
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Available at the following campuses:

What Our Students Say

“When I first came I didn’t know anybody at the college but because it’s people you’re surrounded by and people with similar interests to you, you do make friends quickly and you make really close friendships with people because you’re listening to the same things and you’re going through the same things, and you can help each other as well.”

Eve

I think I’ve really enjoyed the fact that I’ve had to make new friendships, especially because I didn’t know anyone coming in – but after the first few weeks I think I’ve adapted to it really well.

Dan

“The tutors here, they are really interactive and they’re always there, even outside of lessons whenever you need something, we don’t go around calling everyone Sir or Miss, second names – we use first names for everything and there’s a more relaxed and friendly communication between the tutors and the students.”

Harry

Course Information

Introduction

Take your first step into the exciting world of aviation with our NCFE Level 2 Certificate in Aviation Operations on the Ground. Develop practical, industry-focused skills and discover what it takes to work behind the scenes at an airport, from passenger services and ground operations to safety and security. Perfect for anyone dreaming of a career in the aviation industry.

Overview

Get ready for a career in the exciting world of aviation with our NCFE Level 2 Certificate in Aviation Operations on the Ground. You’ll discover how airports operate and what happens behind the scenes to keep passengers, aircraft and airport operations running safely and smoothly. You’ll develop practical, industry-focused skills and explore areas such as passenger services, airport operations, ground handling, safety and security.

With opportunities to learn from industry professionals and gain valuable employability skills, you’ll build the confidence and knowledge needed to progress into an aviation career, an apprenticeship or further study.

Video Transcript

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TRAVEL, FOOD & DRINK, AVIATION, LEEDS CITY COLLEGE TRANSCRIPT

INTERVIEWEE – DONNA FEENY – Head of Travel, Food & Drink (SPEAKING)

Scenery – Two students in cabin crew uniform stood at the entrance to the aeroplane cabin simulator.

Scenery – A student lifts a bag and places it in the overhead locker and closes it.

Donna Feeny – “Hello, my name is Donna Feeny I’m the head of the school of travel, food and drink at the printworks campus.”

Donna Feeny – “We’re a fantastic further education institute in the UK and we deliver amazing aviation courses, we’ve got facilities at the printworks campus that are second to none.”

Scenery – A student is pushing a food and drink trolley down the middle of the aisle.

Scenery – They stop to open a passengers tray table and place a tray of food on it.

Donna Feeny – “We’ve got the air cabin mockup where the students that come here will spend a lot of time on their course within this simulated environment and they will do a lot of practical work. They can do emergencies, safety demos, the service side of things as well.”

Donna Feeny – “When students leave Leeds City College as aviation students they are fully prepared to be projected straight into the industry.”

Scenery – A student places on an oxygen mask as part of a mock safety demonstration.

Scenery – A student places a life jacket on and ties it around their waist as part of the mock safety demonstration.

Donna Feeny – “All the tutors keep updated with industry so they are all current and up to date. We have excellent links with the industry which we use to enhance what we teach and to support our students into work after the course, the whole idea of this is to get the students into work. So people like Jet2, we have guest speakers in from Jet2 all the time we have good links with them. Just last week we had Emirates cabin crew in talking to the students during lockdown over a google meets call.”

Scenery – A student is practising leading a safety drill under the guidance of a tutor.

Donna Feeny – “We have excellent links with Leeds Bradford Airport and it’s a really exciting time for Leeds Bradford Airport, I’m not sure if you’ve seen in the news but in 3 years time they have plans to open their brand new terminal at Leeds Bradford. It’s huge, it’s so impressive and due to our links our students can come and study here and be exactly where they need to be in order to get the jobs in this brand new terminal as soon as it takes off.”

Scenery – A wide shot of the empty aeroplane cabin simulator showing the seats, windows and overhead lockers.

Scenery – A student opens and removes a storage container from the mock galley kitchen.

Donna Feeny – “We pride ourselves on exacting standards at Leeds City College and it emulates that in line with what airlines require as well, which helps to prepare the students and you can see that in college with our students with the uniform that they wear. So again our students take pride in how they come to college every day, they dress smart, they are exactly in line with what airlines would require and they are striking uniforms and we are really proud of them every day. More importantly, the students are really proud to wear it.” End Slide – Leeds City College (School of Travel, Food & Drink) END

Who is this course for?

This course is ideal for you if you:

  • Have a passion for aviation and airports
  • Want to understand what happens behind the scenes at an airport
  • Enjoy working with people and being part of a team
  • Are interested in passenger services, ground operations and airport safety
  • Want to gain practical, industry-focused skills
  • Are looking to start a career in aviation or progress to a Level 3 course
  • Want to gain valuable industry experience and skills for your CV

Course units/modules

  • Airport safety and security
  • Passenger and baggage services
  • Communication in an aviation environment
  • Aircraft and ground operations
  • Supporting passengers and working as part of an airport team

Benefits and skills

  • Understand how airports and ground operations work
  • Develop knowledge of aviation safety and security
  • Build confidence in working with passengers and customers
  • Improve communication and teamwork skills
  • Develop practical knowledge of passenger and baggage services
  • Build employability skills and confidence for the workplace
  • Gain insight into a wide range of careers within aviation
  • Develop the knowledge needed to progress to further study or employment in the aviation industry

Entry requirements

  • GCSE English Language at grade 4 or above
  • One other GCSE at grade 4 or above
  • An interest in aviation and airport operations
  • A willingness to learn and develop practical and employability skills
  • Good attendance, commitment and a positive attitude to learning

Available apprenticeships and progression options

This course can help you take your first step towards a career in aviation and airport operations. Possible careers include:

  • Airport customer service agent
  • Ground operations assistant
  • Baggage services agent
  • Passenger services agent
  • Boarding gate agent
  • Airport ground handling roles
  • Aviation security roles
  • Airside operations roles

You could also progress to a Level 3 aviation or travel and tourism qualification, an apprenticeship or employment within the aviation industry.

Course details

Duration: September - July
Start Date: 13/09/2027
Fees (16-18): No fee
Study Type: Part time
Course Code: 90144-01

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