Overview
This Level 3 Information Communications Technician apprenticeship provides the opportunity to gain hands-on experience supporting computer systems, hardware, software and networks while working towards a recognised IT qualification. Based at Alpha Omega Computers Ltd in Batley, the role focuses on providing first-line technical support, resolving IT issues and helping maintain reliable, secure and efficient technology systems.
Apprentices will develop practical skills by responding to support requests through phone, email, ticketing systems and face-to-face communication. Responsibilities include troubleshooting Wi-Fi, network and internet connectivity problems, setting up and configuring computers and mobile devices, managing user accounts and access permissions, and carrying out software updates and routine system maintenance. Apprentices will also assist with backup checks, disaster recovery procedures, network equipment, cabling and technical documentation, while developing their knowledge through independent IT projects.
The apprenticeship is suited to someone with a demonstrable passion for IT, good communication skills, attention to detail and an interest in computer hardware, Wi-Fi and Microsoft Windows. Applicants must have GCSE English and Maths at grade 4 or above. Alongside practical workplace experience, apprentices will complete the Level 3 Information Communications Technician qualification with Luminate Education Group, attending two full training sessions per month: one at Leeds City College’s Printworks Campus and one online. A full-time permanent contract is highly likely after successful completion.
About the Employer
Based in Batley, Wakefield. We are ideally located to provide IT support in Leeds, Doncaster, Huddersfield, Sheffield, Wakefield and surrounding areas in the Yorkshire region. With 18 years of continuous operation we offer one of the most desirable specializations – Experience.
Training to be Delivered
- Develop first-line IT support skills by identifying, investigating and resolving hardware, software and connectivity issues, while prioritising requests according to organisational procedures.
- Learn how to communicate effectively with customers and colleagues, provide updates on progress, document solutions and escalate complex or non-routine technical problems appropriately.
- Develop skills in installing, building, configuring and deploying desktop computers, laptops, mobile devices, peripherals and software applications.
- Learn how to troubleshoot network, Wi-Fi, VPN and internet connectivity issues, including basic cabling, patch panel mapping, switch port testing and wireless access point configuration.
- Develop knowledge of network infrastructure, including local area networks (LANs), network devices, DNS, firewalls, network performance monitoring and application deployment.
- Learn how to manage user accounts, access permissions, distribution lists, storage and staff data access while following organisational security requirements.
- Develop skills in routine system maintenance, including software updates, security patches, antivirus deployment, network maintenance and basic upgrades performed in person or remotely.
- Learn how to carry out backup checks and support disaster recovery procedures to protect data integrity and maintain business continuity.
- Develop troubleshooting and diagnostic skills by using appropriate tools, interpreting system information, testing performance and checking that solutions meet customer requirements.
- Learn about cybersecurity, data protection, encryption, safe working practices and health and safety when working with IT equipment and network systems.
- Develop technical knowledge through continuous professional development, independent projects and practical experience with tools such as basic PowerShell or Linux scripting.
- Complete the nationally recognised Level 3 Information Communications Technician qualification alongside practical workplace experience.
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