Hospitality Team Member

Apprenticeship , Level 2
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Available at the following campuses:

What Our Students Say

“I’m working really well with my tutors – they’re really supportive and we just have a laugh. It’s like a really nice atmosphere. I think the facilities are really fantastic.”

Dan

“Before I came to Leeds City College, I was in school, I was in such a bad way at school, skiving lessons all the time, teachers always on my case, getting kicked out numerous times almost. So I applied for here just hoping to get on a course, I got accepted – it was entry Level 3. Dave was my tutor and I couldn’t have asked for anyone better as a tutor, because he just helped me. He helped me with every regard, with Maths and English, workshop work, the theory side of the workshop work – telling me how everything is and showing me what’s what.”

Harrison

“I decided to study at Leeds City College because I liked the equipment and the rooms that they had, and I liked how it was a whole new space – it had only recently been built so everything was brand spanking new and it looked really clean and really nice.”

Rachel

Did you know!

  • The revenue of the hospitality industry worldwide is estimated to be £684 billion.
  • 94.7% of apprentices found our that our college induction was useful and provided them with the knowledge required for their course.
  • The average salary for a Hospitality Manager is £25,413.

Course Information

Introduction

This programme allows students to work in the hospitality sector. Hospitality team members carry out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.

Overview

With this apprenticeship, you will work as a hospitality team member. You role will be varied and though you may identify a specialism, you will need to be ready to support the team across the business. You will develop excellent hospitality skills and knowledge of understanding customer needs and knowing how to match customers to the products and services offered within the business.

Benefits and skills

  • Communicating clearly and in an engaging manner.
  • Performing activities to positively promote the business and sales
  • Handling payments, transactions, stock and packaging to minimise financial loss
  • Preparing and organising your workload
  • Promoting unique selling points of the business
  • Using technology in-line with business needs
  • Contributing in meetings
  • Working to minimise the negative effects of your work on the environment

    You will also need to choose a specialism that fits within your job role. A specialism could be food and beverage service, alcoholic beverage service, barista work, food production, concierge and guest services work, housekeeping, reception work, reservations or conference and events operations.
  • Entry requirements

    The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

    Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

    Available Apprenticeships and Progression options

    Barista

    As a barista you will welcome customers and determine their coffee interests and needs. In addition, you will educate customers by presenting and explaining the coffee drink menu. You will also prepare and sell coffees by following prescribed recipes.

    Bartender

    As a bartender you will prepare alcoholic or non-alcoholic beverage including cocktails and mocktails. In addition, you will interact with customers by taking orders and making recommendations from the menu.

    Progression opportunities

    Below are some Leeds City College apprenticeships you could potentially progress on to once you have completed this programme:

  • Hospitality Supervisor Apprenticeship Level 3
  • Production Chef Apprenticeship Level 2
  • Team Leader/Supervisor Apprenticeship Level 3
  • Course details

    Study Type: Full time
    Course Code: 71846-01

    Please note that for all courses starting on 9th September, there will be an induction week, WC 2nd September.

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