Hospitality Team Member

Course Information

Introduction

This programme allows students to work in the hospitality sector. Hospitality team members carry out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.

Overview

With this apprenticeship, you will work as a hospitality team member. You role will be varied and though you may identify a specialism, you will need to be ready to support the team across the business. You will develop excellent hospitality skills and knowledge of understanding customer needs and knowing how to match customers to the products and services offered within the business.

Benefits and skills

Communicating clearly and in an engaging manner.

Performing activities to positively promote the business and sales

Handling payments, transactions, stock and packaging to minimise financial loss

Preparing and organising your workload

Promoting unique selling points of the business

Using technology in-line with business needs

Contributing in meetings

Working to minimise the negative effects of your work on the environment

You will also need to choose a specialism that fits within your job role. A specialism could be food and beverage service, alcoholic beverage service, barista work, food production, concierge and guest services work, housekeeping, reception work, reservations or conference and events operations.

Entry requirements

The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

Available Apprenticeships and Progression options

Barista

As a barista you will welcome customers and determine their coffee interests and needs. In addition, you will educate customers by presenting and explaining the coffee drink menu. You will also prepare and sell coffees by following prescribed recipes.

Bartender

As a bartender you will prepare alcoholic or non-alcoholic beverage including cocktails and mocktails. In addition, you will interact with customers by taking orders and making recommendations from the menu.

Progression opportunities

Below are some Leeds City College apprenticeships you could potentially progress on to once you have completed this programme:

Hospitality Supervisor Apprenticeship Level 3

Production Chef Apprenticeship Level 2

Team Leader/Supervisor Apprenticeship Level 3