Business Support Officer Apprentice – SOUTH LEEDS C.I.C. – LS27 0BY

Overview

This Level 3 Business Administrator apprenticeship provides the opportunity to gain practical experience in business administration, human resources and financial processes while supporting South Leeds CIC and its associated nurseries and out-of-school childcare settings. Based in Morley, Leeds, the role involves working alongside the Business Manager, Nursery Manager and Directors to help the organisation run efficiently and ensure its administrative and financial records are accurate and up to date.

Apprentices will develop a wide range of skills, including supporting recruitment, preparing employment contracts, arranging interviews, assisting with payroll and organising staff training. The role also involves managing invoices and childcare payments, recording income and expenditure using Xero, preparing parent contracts and booking confirmations, and maintaining records for nursery fees and budgets. Apprentices will gain experience using systems such as Employment Hero, FAMLY and Office 365, while supporting social media, business registrations, insurance renewals and compliance with data protection and safeguarding procedures.

The apprenticeship is suited to someone who is organised, reliable, detail-oriented and interested in administration, finance and HR. Good IT, communication and teamwork skills are important. Applicants must have GCSE English and Maths at grade 4 or above and pass a Disclosure and Barring Service (DBS) check. Alongside practical workplace experience, apprentices will complete the Level 3 Business Administrator qualification with Luminate Education Group, attending two days of off-site training per month at Leeds City College’s Printworks Campus. The role offers benefits including a subsidised nursery and holiday club, an auto-enrolment pension and an Employee Assistance Programme. A full-time permanent contract is likely after successful completion.

About the Employer

South Leeds CIC is a social enterprise delivering childcare and early years education in the Middleton area of Leeds.

Training to be Delivered

• Develop general business administration skills by preparing documents, managing emails, maintaining accurate records and supporting the day-to-day operations of the organisation.
• Learn how to use business IT systems, including Microsoft Office 365, Employment Hero and FAMLY, to manage information, update records and support efficient administrative processes.
• Develop HR administration skills by preparing employment contracts, processing new starter information, arranging interviews, requesting references and supporting recruitment and staff retention.
• Learn how to support HR policies and procedures relating to attendance, leave, staff wellbeing and performance, while keeping up to date with changes to employment rights.
• Develop financial administration skills using Xero to record income and expenditure, upload invoices, process payments and maintain accurate financial records.
• Learn how to manage childcare bookings and parent contracts, issue booking confirmations and contract changes, invoice parents for childcare fees, record payments and send reminders for outstanding fees.
• Develop skills in supporting payroll, processing expense information, maintaining petty cash records, monitoring room budgets and assisting with end-of-month financial reconciliations.
• Learn how to organise staff training, monitor training requirements and arrange sessions such as Paediatric First Aid to help ensure employees maintain the necessary knowledge and qualifications.
• Develop skills in managing business processes, including insurance renewals, energy contracts, premises registrations, licensing and apprenticeship funding administration.
• Learn how to support marketing and communications by helping maintain social media accounts and promoting nursery services while protecting confidentiality and following safeguarding requirements.
• Develop knowledge of GDPR, data protection, online safety, safeguarding and the importance of keeping records accurate, secure and available for inspections where required.
• Build communication, organisation, problem-solving and time-management skills while working with nursery staff, managers, parents, suppliers and other professionals.
• Complete the nationally recognised Level 3 Business Administrator qualification alongside practical workplace experience.