Administration Apprentice – Roundhay Road Surgery – LS8 5AN

Overview

This Level 2 Administration Assistant apprenticeship provides the opportunity to gain practical experience working in a busy GP surgery while supporting patients and the wider practice team. The role focuses on providing a friendly and professional reception service, helping patients in person, by telephone and by email, and ensuring administrative tasks are completed accurately and confidentially.

Apprentices will develop practical administration skills while working with patient information, appointment systems and practice software. The role involves greeting patients, answering telephone calls, booking and rearranging appointments, supporting care navigation, processing prescriptions, updating patient records, scanning documents and assisting with audit data. Apprentices will also learn how to manage confidential information, follow practice procedures, maintain a professional reception area and work effectively as part of a healthcare team.

The apprenticeship is suited to someone who is friendly, patient, organised, non-judgemental and confident communicating with different people. Alongside practical workplace experience, apprentices will complete the Level 2 Administration Assistant qualification with Luminate Education Group, attending Leeds City College twice a month, with one session delivered in person and the following session online. Successful completion is highly likely to lead to a full-time permanent position, with potential progression onto the Level 3 Business Administration apprenticeship.

About the Employer

We are a long-established GP surgery, supporting patients with a variety of health related services, from check-in’s, tests, repeat subscriptions and offering information, advice and guidance around a variety fo health issues.

Training to be Delivered

Develop practical administration skills by receiving, processing, recording and securely storing information and data.
Learn how to provide professional patient reception and customer service, including answering enquiries, communicating by telephone and email, and maintaining professional relationships.
Develop skills in using practice software, calendars, diaries and booking systems to manage appointments and support day-to-day administration.
Learn how to handle confidential patient information securely while following organisational policies, relevant legislation and data security procedures.
Develop skills in care navigation by understanding patient needs and directing them towards the appropriate healthcare professional or service.
Learn how to plan, prioritise and review administrative tasks, manage time effectively, meet deadlines and check your own work for accuracy.
Develop professional skills in teamwork, problem-solving, handling feedback, recognising issues and escalating concerns when necessary.
Complete a nationally recognised Level 2 Administration Assistant qualification alongside practical workplace experience, with training delivered through Leeds City College.