Apprentice Sales Administrator – Elevation Academy LTD – LS25 6NG

Overview

This Level 3 Business Administrator apprenticeship provides the opportunity to gain practical experience supporting sales, customer service and administration within a training and education organisation. The role focuses on responding to employer and learner enquiries, supporting apprenticeship and course bookings, maintaining customer records, and helping the business development team with sales and employer engagement activities.

Apprentices will develop practical skills in customer service, sales administration, CRM systems, data management and business communication. The role involves maintaining accurate records in HubSpot, preparing quotations and proposals, arranging calls and meetings, supporting learner registrations and course bookings, assisting with recruitment and employer engagement, and helping with marketing activities, events and general office administration.

The apprenticeship is suited to someone who is professional, positive, organised, willing to learn and confident communicating with others. Good IT skills, attention to detail, teamwork and the ability to work independently are important for the role. Alongside practical workplace experience, apprentices will complete the Level 3 Business Administrator qualification with Luminate Education Group, attending training at Leeds City College Printworks Campus alongside remote learning through Teams. There may be opportunities for continued employment and progression within Elevation Academy after successful completion.

About the Employer

We are on a mission to build a skilled, motivated, and future-ready workforce.

Our academy strives to empower students to unlock their full academic potential, providing a safe, inclusive, and stimulating environment that champions diversity and respect.

We are committed to helping every student achieve their career goals. While we strive for continuous improvement, we always put our people first, prioritising their success and growth in the security sector.

https://elevation-academy.co.uk/about-us/ (opens in new tab)

Training to be Delivered

• Develop practical sales administration skills by responding to employer and learner enquiries, preparing quotations, proposals and routine correspondence, and arranging follow-up calls and meetings.
• Learn how to provide professional customer service and communicate clearly with employers, prospective learners, customers, trainers and colleagues through telephone, email, websites and digital platforms.
• Develop skills in using CRM systems such as HubSpot to maintain accurate customer, employer, contact and sales opportunity records.
• Learn how to update sales trackers, monitor pipeline stages, record follow-up actions and produce routine reports and management information.
• Develop administration skills by supporting course bookings, learner registrations, joining instructions, apprenticeship recruitment, purchase orders, invoicing information and electronic filing.
• Learn how to use IT packages and business systems to create documents and proposals, record and analyse data, manage databases and choose appropriate digital solutions.
• Develop professional skills in managing priorities, meeting deadlines, organising meetings and events, managing resources and handling multiple tasks effectively.
• Learn how to maintain confidentiality, produce accurate records and documents, solve problems, use initiative and suggest improvements to administrative processes.
• Develop project management, teamwork and relationship-building skills while supporting marketing campaigns, employer engagement, events and wider academy activities.
• Complete a nationally recognised Level 3 Business Administrator qualification alongside practical workplace experience.