“Playing tournaments, for me, I think it helps me develop skills because mainly I don’t play tournament-based games, and in tournaments there’s very skilled players playing. So if I end up going against a really skilled player and lose, I can still learn from how they’ve played and try again. Support with everyone is great, we all get along, we’re all nice to each other and we all help whenever we can, and same with the tutors – they support us the best with how they are.”
Kai, eSports
“I’m in Games Design because I’ve been doing Computer Science since high school so Games Design felt like the right path for me to follow. Currently in class we’re working towards making our own game that focuses on things like story and adventure aspects as we’re creating weapons and levels to create a stealth and spy game. We get to be up and about and go a fair few different places – we’ve already been to the Royal Armories, taken photos of things and used those for our 3D models.”
Min, Games Development
“The course has helped me develop – I’ve been more social towards my team and other people. And it’s helped me develop my comms with more competitive gameplay. People in the course are very supportive of you and in the games they are helpful, give you comms and all that.”
Aaran, eSports
“If you’re somebody who likes art we’ve got concept art courses here. Also if you like audio we’ve got a lesson about that. It branches off, things like other different careers you can do with this class. It’s not exam based so you don’t have to worry about revising a lot, it’s coursework based so you finish some of the product portfolio, hand it in throughout the course.”
Joseph, Games Development
Course Information
Introduction
A Digital Support Technician maximises effective use of digital office technologies, productivity software, collaborative tools, and digital information systems to enhance communication and workplace efficiency.
Overview
Digital Support Technicians work across all sectors andorganisation sizes to maximise the use of digital technologies.They support digital operations and change projects to improveproductivity and customer service. There are two roles: Digital Applications Technicians (DAT) support internal users byimplementing and training on digital tools, while Digital ServiceTechnicians (DST) assist external users accessing servicesthrough digital channels, providing coaching and problemresolution. Both roles involve communication with users,problem-solving, and collaboration, working under guidancebut using discretion to escalate issues. They help organisations adapt to digital change and improve service delivery through effective technology use.
Entry requirements
The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.
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