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Principles of Team Leading

TQUK Certificate , Level 2
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Available at the following campuses:

A shot of the Printworks buildings showing the new build with the old printing hall and the outside yard and grass with blue skies and white clouds

Printworks Campus

What Our Students Say

“I’m working really well with my tutors – they’re really supportive and we just have a laugh. It’s like a really nice atmosphere. I think the facilities are really fantastic.”

Dan

“Before I came to Leeds City College, I was in school, I was in such a bad way at school, skiving lessons all the time, teachers always on my case, getting kicked out numerous times almost. So I applied for here just hoping to get on a course, I got accepted – it was entry Level 3. Dave was my tutor and I couldn’t have asked for anyone better as a tutor, because he just helped me. He helped me with every regard, with Maths and English, workshop work, the theory side of the workshop work – telling me how everything is and showing me what’s what.”

Harrison

“So the tutors are great for a number of reasons – they’re casual, you don’t feel like you’re being forced to do anything that’s uncomfortable, they’re not strict, they’ll have a laugh with you if you want to and they know how to get stuff done when they need to if we’re on a bit of a time crunch, but they also know how to have a bit of fun and not put pressure on you – and they’re great, they’re always there to give you information if you need it for at-home tasks and they’re always on Google Hangouts to message you if you need anything and they get back to you really quickly.”

Rachel

Did you know!

  • This course is Part time and one day per week
  • This course could lead to promotion in the workplace.

Course Information

Introduction

Whether you strive to head up a future team or want to get promoted in an existing job, this flexible course offers valuable tips, tools and knowledge in leadership and management.

Overview

Take up the reins of leadership with this specialist qualification. You will discover how to deliver customer service and resolve problems at a senior level, and will learn key aspects of management – including managing performance, equality and diversity, and conflict in the workplace. Ideal for anyone interested in a leadership role, you will also study legislation surrounding health and safety, and employee information. Best of all, flexible studying allows you to fit this course around work and other commitments.

Who is this course for?

This course is for anyone looking to take the next step towards a leadership or management role. It is particularly ideal for individuals who want to combine academic study with practical skills, study in professional-standard facilities and take advantage of our industry links.

Course units/modules

  • Principles of Equality and Diversity in the Workplace
  • How to Deliver Customer Service and Resolve Problems
  • Principles of Managing Performance and Conflict in the Workplace
  • Principles of Developing Relationships with Colleagues
  • Health and Safety in the Workplace
  • Handling Information and Mail

Benefits and skills

  • Strong knowledge of team leadership
  • A detailed understanding of customer service and conflict resolution
  • Employee and workplace legislation
  • Gain knowledge in health and safety
  • Become equipped with the tools and knowledge needed for entry-level and senior management roles
  • Become familiar with different leadership scenarios and strategiesImprove your communication, organisational and team-working skills

Entry requirements

Interview and an initial assessment

Available Apprenticeships and Progression options

Progression may include Level 3 courses, an apprenticeship or relevant employment

Course details

Duration: 36 weeks (part-time), 5 hours per week
Start Date: 16/09/2024
Study Type: Part time
Course Code: 78036-01

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