Digital Support Technician

Apprenticeship , Level 3
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Available at the following campuses:

A shot of the Printworks buildings showing the new build with the old printing hall and the outside yard and grass with blue skies and white clouds

Printworks Campus

Typical job roles

  • Data Administrator
  • Database Administrator
  • Digital Applications Specialist
  • Digital Service Advisor
  • Digital Service Agent
  • Digital Service Support
  • Digital Support Professional
  • Digital Systems Operator
  • Digital Transformation Associate
  • Operations Technical Specialist
  • Service Centre Operator
  • Technical Support Professional

Course Information

Introduction

A Digital Support Technician maximises effective use of digital office technologies, productivity software, collaborative tools, and digital information systems to enhance communication and workplace efficiency.

Overview

Digital Support Technicians work across all sectors andorganisation sizes to maximise the use of digital technologies.They support digital operations and change projects to improveproductivity and customer service. There are two roles: Digital Applications Technicians (DAT) support internal users byimplementing and training on digital tools, while Digital ServiceTechnicians (DST) assist external users accessing servicesthrough digital channels, providing coaching and problemresolution. Both roles involve communication with users,problem-solving, and collaboration, working under guidancebut using discretion to escalate issues. They help organisations adapt to digital change and improve service delivery through effective technology use.

Entry requirements

The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

Course details

Duration: 15 Months
Study Type: Full time
Course Code: 77145-01

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