Digital Support Technician

Apprenticeship Information

Introduction

A Digital Support Technician maximises effective use of digital office technologies, productivity software, collaborative tools, and digital information systems to enhance communication and workplace efficiency.

Overview

Digital Support Technicians work across all sectors and organisation sizes to maximise the use of digital technologies. They support digital operations and change projects to improve productivity and customer service. There are two roles: Digital Applications Technicians (DAT) support internal users by implementing and training on digital tools, while Digital Service Technicians (DST) assist external users accessing services through digital channels, providing coaching and problem resolution. Both roles involve communication with users, problem-solving, and collaboration, working under guidance but using discretion to escalate issues. They help organisations adapt to digital change and improve service delivery through effective technology use.

Entry requirements

The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.