Customer Service Practitioner

Apprenticeship , Level 2
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Available at the following campuses:

A shot of the Printworks buildings showing the new build with the old printing hall and the outside yard and grass with blue skies and white clouds

Printworks Campus

Typical job roles

  • Customer Service Representative
  • Customer Support Agent
  • Call Centre Agent

Course Information

Overview

Apprentices will learn the fundamentals of customer service. From communication skills to teamwork, understanding customers to product/service knowledge, and much more besides, the standard covers the knowledge, skills and behaviours expected of practitioners. Successful completion of this Level 2 course will allow the apprentice to join the Institute of Customer Service as an Individual member at Professional level.

Entry requirements

The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

Available apprenticeships and progression options

Customer Service Representative Customer Support Agent Call Centre Agent

Course details

Duration: 12 months
Study Type: Full time
Course Code: 71805-01

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