Overview
This Level 2 Administration Assistant apprenticeship provides the opportunity to gain practical experience in healthcare administration while working at Grange Park Surgery in Burley-in-Wharfedale, Ilkley. The role focuses on supporting the daily operations of a busy NHS GP practice, maintaining accurate patient records, processing medical documents, and assisting doctors and other healthcare professionals with administrative tasks.
Apprentices will develop skills in communication, organisation, data processing, and using healthcare administration systems. Responsibilities include processing patient paperwork, scanning and uploading documents, updating medical records using SystmOne and Anima, registering new patients, and managing patient information from NHS screening and healthcare services. The role also involves distributing daily workloads to doctors, supporting prescription requests, processing medical reports, maintaining confidentiality, and following surgery policies and procedures.
The apprenticeship is suited to someone who is organised, reliable, and has good communication, IT, customer service, and attention-to-detail skills. Applicants must have GCSE English and Maths at grade 4. Training will be provided by Luminate Education Group while working towards the Level 2 Administration Assistant qualification, with the training schedule still to be confirmed. The role is 35 hours per week, Monday to Friday, from 9am to 4pm, with a starting wage of £14,560 per year. Successful completion may lead to further career opportunities and professional development within healthcare administration.
About the Employer
Grange Park Surgery is a friendly NHS GP practice in Burley-in-Wharfedale, dedicated to providing high-quality healthcare to our local community. Our experienced team offers a range of medical services, focusing on personalised care, patient wellbeing and supporting healthier lives.
Training to be Delivered
- Develop administrative skills by processing, recording, storing, and retrieving patient information accurately.
- Use healthcare administration systems, including SystmOne and Anima, to maintain and update medical records.
- Prepare, organise, scan, and process medical documents, patient registrations, and healthcare correspondence.
- Handle confidential patient information securely in line with data protection regulations and surgery procedures.
- Develop professional communication skills when working with patients, doctors, colleagues, and other healthcare professionals.
- Organise workloads, prioritise administrative tasks, manage time effectively, and meet deadlines.
- Learn how to support appointment systems, prescription requests, medical reports, and other healthcare administration processes.
- Identify and resolve routine administrative issues, reporting concerns to senior staff when necessary.
- Follow organisational policies, health and safety procedures, and information security requirements.
- Use digital tools and office software to manage information, share documents, and support daily administrative activities.
- Complete the nationally recognised Level 2 Administration Assistant qualification alongside practical workplace experience.
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