Overview
This Level 2 Administration Assistant apprenticeship provides the opportunity to gain practical office experience while supporting the management team and colleagues at Goshen Social Care Ltd. The role focuses on helping the office run smoothly by carrying out a range of administrative and clerical tasks within a company that provides care and support services to people in their own homes and communities.
Apprentices will develop skills in communication, organisation, record keeping, and using office software. Responsibilities include answering telephone calls, welcoming visitors, preparing and filing documents, managing emails and correspondence, updating databases and spreadsheets, maintaining staff and service user records, organising appointments and meetings, and helping to order office supplies. The role also involves handling confidential information responsibly and following company policies and procedures.
The apprenticeship is suited to someone who is organised, reliable, willing to learn, and has good communication, IT, and attention-to-detail skills. Applicants must have GCSE English and Maths at grade 4. Training will be provided by Luminate Education Group, with attendance at Leeds City College Printworks Campus one day per month while working towards the Level 2 Administration Assistant qualification. The role is 30 hours per week, with working days to be confirmed at interview. The starting wage is £12,480 per year, and a full-time permanent contract is highly likely after successful completion.
About the Employer
Goshen Social Care Services Ltd (Goshen social care) offers a wealth of personal and functional care and associated domestic services to meet the needs of dependent clients (“Service Users”) these may include older people, those with a disability and people who need assistance due to illness to continue living in their own homes and community. This will be achieved by promoting a standard of excellence, which embraces fundamental principles of Good Care practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment.
Training to be Delivered
- Receive, process, record, store, and retrieve information accurately.
- Use office software, spreadsheets, databases, and digital systems to complete administrative tasks.
- Prepare, format, organise, and file letters, emails, reports, forms, and other documents.
- Communicate professionally with colleagues, managers, visitors, and other stakeholders.
- Manage calendars, diaries, appointments, meetings, and booking systems.
- Maintain accurate company, staff, and service user records while protecting confidential information.
- Follow organisational policies, relevant legislation, health and safety procedures, and information security requirements.
- Organise workloads, manage time effectively, meet deadlines, and check work for accuracy.
- Monitor office supplies and resources, report issues, and ask for support when needed.
- Complete the nationally recognised Level 2 Administration Assistant qualification alongside practical workplace experience.
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