Leeds City College

The Avenue Clinic is looking for a Customer Service Apprentice to join our team. This role would suit someone who has an interest in working on a reception desk, dealing with customers on a daily basis. You will be responsible for supporting the clinic team and greeting patients who visit the clinic.

Overview

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a key member of the clinic team you will be responsible for providing an efficient reception function that includes some specific administration duties.

The role is busy and varied. You will have excellent communication and interpersonal skills and be able to handle difficult situations professionally and calmly. You will need to be able to juggle multiple tasks at once and prioritise these appropriately during the day.

The clinic team comprises independent clinical consultants, doctors, as well as other medical and healthcare professionals, including business-related teams. The team are friendly and supportive, and the role will provide you with a good understanding of the services the clinic provides to private patients.

About the Employer

Providing private medical, GP, ultrasound / imaging, menopause, and other health services to North Leeds via partner and independent practitioners.

http://www.theavenueclinic.co.uk (opens in new tab)

What We Offer:

Full training and development opportunities
A friendly and supportive team environment
Career progression opportunities
28 days annual leave, including bank holidays

Things to Consider

Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date. Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates. On shift/ possible weekends. Varied Days working (average 4-5); Located close to bus routes; 28 days annual leave, including bank holidays – two weeks to be used at Christmas when we are closed. Employer pays for an enhanced DBS check, and employees are responsible for subscribing to the DBS update service. Professional uniform.

Training to be Delivered

LUMINATE EDUCATION GROUP

info@theavenueclinic.co.uk

0113 834 0888

The reference code for this apprenticeship is VAC2000019085.

Apply Now

Vacancy Details

Apprenticeship Level

Level 2 Customer service practitioner

Working Week

(Varied shifts between) Monday to Sunday, 7:30am - 8:30pm

Weekly Hours

30 hours a week

Wage Amount

National Apprenticeship Wage

Desired Qualifications

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)
Three Different Subjects (grade C/4)

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Initiative
Non judgemental
Software Knowledge
– Conduct research

Personal Qualities

Strong communication skills and a customer-focused attitude.
Problem-solving abilities and a team-oriented approach.
Basic IT skills (Microsoft Office)
No prior experience needed – full training provided

Future Prospects

Possible progression to a permanent position at the end of a successful apprenticeship is highly likely.

Date Posted

2026-03-27

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Customer Service Apprentice- The Avenue Clinic LTD- Leeds LS17 7BE