Overview
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As a key member of the clinic team you will be responsible for providing an efficient reception function that includes some specific administration duties.
The role is busy and varied. You will have excellent communication and interpersonal skills and be able to handle difficult situations professionally and calmly. You will need to be able to juggle multiple tasks at once and prioritise these appropriately during the day.
The clinic team comprises independent clinical consultants, doctors, as well as other medical and healthcare professionals, including business-related teams. The team are friendly and supportive, and the role will provide you with a good understanding of the services the clinic provides to private patients.
Key Responsibilities:
- Answer customer queries via phone, email, or in person
- Update customer records and ensure accurate information
- Handle complaints and resolve issues effectively
- Learn about products/services to assist customers
- Book patients in when they have arrived for their appointment
About the Employer
Providing private medical, GP, ultrasound / imaging, menopause, and other health services to North Leeds via partner and independent practitioners.
Things to Consider
Training to be Delivered
LUMINATE EDUCATION GROUP
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