To provide consistent support in operational administration matters including assisting to resolve queries, compiling information, and issuing documentation accurately and in a timely manner.
To undertake other tasks as reasonably requested by the Responsible Officer/Director of Operational Assurance.
Overview
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Core Responsibilities:
- Providing first line administration support in general office tasks including answering telephones and emails, incoming and outgoing post, printing, photocopying, filing, and monitoring stationery supplies
- Providing travel and accommodation booking details
- Providing administrative support to the operations team
- Assisting with communication channels
- Adhering to regulatory and internal quality assurance requirements
- Assisting with the weekly certificate run ensuring postal tracking and recording procedures are adhered to
- Providing reports and data analysis as and when required
- Ensuring the office environment is maintained to a sufficient standard
- Supporting other functions of officer role to cover absences of other such members of team
- Maintaining excellent working relationships across the business
Additional duties:
- Collating receipts and approval for credit card expenditure
- Providing first line support for the expenses system and dealing with associated queries
- Communicating any system amendments for updating on the accounting system
- General finance administration tasks including filing and scanning of financial documents, obtaining approval of documents, and providing email support for finance queries
- Supporting the Apprenticeship Assessment team with day-to-day operational activities
- Supporting the Quality Assurance and Compliance team in accordance with regulatory practices and requirements
About the Employer
FDQ Ltd is a recognised Awarding Organisation in England, Wales, and N. Ireland with powers to design, develop and award qualifications. It also provides endorsed programmes and works widely with employers, learning providers and learners to ensure that all products are fit-for-purpose. FDQ is also an approved Apprenticeship Assessment Organisation (EPAO) and delivers examination related quality assured services to apprentices across the food and drink network.
Training to be Delivered
LUMINATE EDUCATION GROUP
The reference code for this apprenticeship is VAC2000018859.
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