Customer Service Apprenticeships – Yorkshire Housing – Leeds

Overview

As a Resource Planner Apprentice, you’ll join our friendly and proactive Repairs and Maintenance team, playing a key role in helping us keep homes safe, well‑maintained and running smoothly. This team schedules and supports responsive repairs, including damp, mould and condensation (DMC) work, and you’ll be right at the centre of it — helping ensure customers get the right repair at the right time.

What will I be doing?

You’ll be developing your administrative, customer service and coordination skills across a wide range of tasks.

Here’s some of what you’ll be getting involved in:
Arranging and scheduling property repairs, including damp, mould and condensation jobs
Inputting accurate repair information into our systems — raising jobs, updating variations and creating follow‑on work requests
Producing reports for the team
Preparing invoices and recording payments and expenditure
Updating team calendars with training, sickness, holidays and meetings
Liaising with planners, operatives and team leaders to keep daily work schedules on track
Communicating with customers via text, email, letter and phone, keeping them updated at all times
Supporting improvements to processes, systems and ways of working within the team
As you grow in confidence, you may take on additional responsibilities that support your development.

About the Employer

At Yorkshire Housing, we manage nearly 20,000 homes across the region — and our mission is simple: to make it possible for people to have a place they’re proud to call home.

Our Repairs and Maintenance teams play a huge part in achieving that. As a Resource Planner Apprentice, you’ll be supporting the vital services that keep homes safe, warm and in good condition — helping us deliver excellent service to our customers every day.

Training to be Delivered

Training provider
LUMINATE EDUCATION GROUP

Training course
Level 2 Customer Service Practitioner