Gateway Qualifications Award , Level 2
Apply now Enquire Now

Available at the following campuses:

What Our Students Say

“When I first came I didn’t know anybody at the college but because it’s people you’re surrounded by and people with similar interests to you, you do make friends quickly and you make really close friendships with people because you’re listening to the same things and you’re going through the same things, and you can help each other as well.”


“The decision that made me pick between here and other places was when I came to the open day everyone was just really friendly and open, and it just felt like a really welcoming environment to be in.”


“So the tutors are great for a number of reasons – they’re casual, you don’t feel like you’re being forced to do anything that’s uncomfortable, they’re not strict, they’ll have a laugh with you if you want to and they know how to get stuff done when they need to if we’re on a bit of a time crunch, but they also know how to have a bit of fun and not put pressure on you – and they’re great, they’re always there to give you information if you need it for at-home tasks and they’re always on Google Hangouts to message you if you need anything and they get back to you really quickly.”


Course Information


This qualification will be of particular benefit to those learners who:

  • Want to work in a new area
  • Are returning, or planning to return, to work and are seeking to update and/or add to their employment.
    • Overview

      The qualification consists of a range of core units to provide opportunities for learners to develop skills in employability, learning to learn and personal development.

      Who is this course for?

      Adults who are 19+ who are either unemployed or on an income under £23,400.

      Course units/modules

      • Improving own learning performance
      • Team building
      • Personal Development

      Benefits and skills

      To complete a Customer Service Level 2 Apprenticeship or gain employment

      Entry requirements

      No prior qualifications are required but it would be desirable to have a Level 1 qualification.

      Available Apprenticeships and Progression options

      To complete a Customer Service Level 2 Apprenticeship. Employment in Business Admin or Customer Service or Retail.

      Assessment types

      This qualification will be assessed through a portfolio of evidence.

      Course details

      Duration: One day a week over 10 weeks
      Study Type: Part time
      Course Code: 89316-01

      Please note that for all courses starting on 9th September, there will be an induction week, WC 2nd September.

      You may also be interested in