Principles of Customer Service

TQUK Certificate , Level 2
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Available at the following campuses:

What Our Students Say

The course is well designed and taught well by industry trained experts who are approachable.


I am so grateful to You/Leeds City College and Scott, for all the support and encouragement that was given.


Thank you for all your support over the past 5 years, I really appreciate everything you have done.


Course Information


Are you looking to study online and develop your customer service skills? This qualification will provide you with essential customer service knowledge. You will learn the principles of customer service as well as how to understand, handle and communicate with customers. Additionally, you will learn how to develop customer relationships, resolve problems and manage challenging customers.


This course runs online and is aimed at adults aged 19 or over. There are no
formal entry requirements and no exams as you will be assessed via activities.
You can study this course at your own pace and will gain online support and
guidance from experienced tutors.

Once you have applied, we will carry out a short skills assessment
and signpost to other courses if this is not the appropriate course for your

Benefits and skills

  • Flexible online delivery.
  • Support provided by dedicated tutors.
  • No exams as assessments include activities.
  • Study at your own pace.

Entry requirements

There are no formal entry requirements for this course but you will need basic English and digital skills.

Available Apprenticeships and Progression options

Progression may include an apprenticeship, full-time study or employment.

Course details

Duration: 8-12 weeks
Study Type: Part time
Course Code: 89210-01
Fees (Adult): £724

Please note that for all courses starting on 9th September, there will be an induction week, WC 2nd September.

Employment Statistics

  • Customer service managers and supervisors

    Average Salary
  • Customer service occupations n.e.c.

    Average Salary
  • Sales and retail assistants

    Average Salary

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