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Principles of Customer Service

TQUK Certificate , Level 2
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Available at the following campuses:

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Distance Learning

What Our Students Say

“I’m working really well with my tutors – they’re really supportive and we just have a laugh. It’s like a really nice atmosphere. I think the facilities are really fantastic.”

Dan

“So the tutors are great for a number of reasons – they’re casual, you don’t feel like you’re being forced to do anything that’s uncomfortable, they’re not strict, they’ll have a laugh with you if you want to and they know how to get stuff done when they need to if we’re on a bit of a time crunch, but they also know how to have a bit of fun and not put pressure on you – and they’re great, they’re always there to give you information if you need it for at-home tasks and they’re always on Google Hangouts to message you if you need anything and they get back to you really quickly.”

Rachel

I think I’ve really enjoyed the fact that I’ve had to make new friendships, especially because I didn’t know anyone coming in – but after the first few weeks I think I’ve adapted to it really well.

Dan

Course Information

Introduction

Are you looking to study online and develop your customer service skills? This qualification will provide you with essential customer service knowledge. You will learn the principles of customer service as well as how to understand, handle and communicate with customers. Additionally, you will learn how to develop customer relationships, resolve problems and manage challenging customers.

Overview

This course runs online and is aimed at adults aged 19 or over. There are no
formal entry requirements and no exams as you will be assessed via activities.
You can study this course at your own pace and will gain online support and
guidance from experienced tutors.


Once you have applied, we will carry out a short skills assessment
and signpost to other courses if this is not the appropriate course for your
needs.

Benefits and skills

  • Flexible online delivery.
  • Support provided by dedicated tutors.
  • No exams as assessments include activities.
  • Study at your own pace.

Entry requirements

There are no formal entry requirements for this course but you will need basic English and digital skills.

Available Apprenticeships and Progression options

Progression may include an apprenticeship, full-time study or employment.

Course details

Duration: 8-12 weeks
Study Type: Part time
Course Code: 89210-01
Fees (Adult): £724

Employment Statistics

  • Customer service managers and supervisors

    Average Salary
    £26,520

  • Customer service occupations n.e.c.

    Average Salary
    £18,200

  • Sales and retail assistants

    Average Salary
    £12,480

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