Infrastructure Technician

Apprenticeship , Level 3
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Available at the following campuses:

What Our Students Say

“I decided to study at Leeds City College because I liked the equipment and the rooms that they had, and I liked how it was a whole new space – it had only recently been built so everything was brand spanking new and it looked really clean and really nice.”


“Because I’ve got autism and I’d sometimes have trouble understanding things – because I need stuff breaking down into detail and explaining to me in a perfect way, in a much more understanding way, I have tutors that understand me a bit more.”


“When I first came I didn’t know anybody at the college but because it’s people you’re surrounded by and people with similar interests to you, you do make friends quickly and you make really close friendships with people because you’re listening to the same things and you’re going through the same things, and you can help each other as well.”


Did you know!

  • 61% of small businesses are using some form of cloud computing.
  • 94.7% of apprentices found that our college induction was useful and provided them with the knowledge required for their course.
  • The average salary for an infrastructure technician is £27,500.

Course Information


This programme will involve setting up people on IT systems, providing support to colleagues and solving IT problems to help organisations run smoothly.

More about STEM


As an apprentice, you will work towards becoming an infrastructure technician. An infrastructure technician provides support to internal and external customers, helping them to be productive when using technology to do their jobs. To do this, these technicians use tools to troubleshoot non-routine problems. Additionally, part of this role involves setting people up on systems, providing support and rectifying issues to maintain the organisation’s productivity.

Benefits and skills

  • Communicating effectively in the work environment
  • Understanding IT security
  • Understanding remote infrastructure
  • Managing, analysing and communication data
  • Solving IT related problems
  • Managing workflows
  • Optimising performance
  • Maintaining health and safety
  • Entry requirements

    The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

    Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

    Available Apprenticeships and Progression options

    Help Desk Specialist

    As a help desk specialist you will provide technical assistance and support for incoming queries and issues. In addition, you will train computer users, maintain daily performance of computer systems and run diagnostics programs to resolve problems.

    Network Support Technician

    As a network support technician you will design and install computer networks. In addition, you will troubleshoot system failures, test software, organise upgrade schedules and provide technical guidance.

    Progression opportunities

    Below are some Leeds City COllege apprenticeships you could potentially progress on to once you have completed this programme:

  • Network Engineer Apprenticeship Level 4
  • Software Developer Apprenticeship Level 4
  • Associate Project Manager Apprenticeship Level 4
  • Course details

    Study Type: Full time
    Course Code: 71818-01

    Please note that for all courses starting on 9th September, there will be an induction week, WC 2nd September.

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