HABC Conflict Management

HABC Award , Level 2
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Available at the following campuses:

What Our Students Say

The course is well designed and taught well by industry trained experts who are approachable.


I am so grateful to You/Leeds City College and Scott, for all the support and encouragement that was given.


Thank you for all your support over the past 5 years, I really appreciate everything you have done.


Course Information


The qualification has been designed to provide conflict management skills to
anyone working in a customer facing role, deals with service users or the public
in general.

It is applicable to a wide range of sectors, and can be taken by anyone
requiring a better understanding of how to prevent conflict from arising, or
would like to feel more confident in being able to deal with challenging

Course units/modules

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • The factors that influence human responses in conflict situations
  • How to assess and reduce risks in conflict situations
  • How to communicate effectively and de-escalate conflict in emotive situations
  • Good practice to follow after conflict situations

Entry requirements

We recommend learners are a minimum of 16 years of age. Learners, whatever their age, are physically capable of completing the practical assessment. It is also advised that learners have a minimum of Level 1 in English.

Assessment types

Multiple-choice examination

Course details

Duration: 1 day
Course Code: 89273-01
Fees (Adult): £150

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