Customer Service

Diploma , Level 3
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Available at the following campuses:

What Our Students Say

“The decision that made me pick between here and other places was when I came to the open day everyone was just really friendly and open, and it just felt like a really welcoming environment to be in.”


“Because I’ve got autism and I’d sometimes have trouble understanding things – because I need stuff breaking down into detail and explaining to me in a perfect way, in a much more understanding way, I have tutors that understand me a bit more.”


“The tutors here, they are really interactive and they’re always there, even outside of lessons whenever you need something, we don’t go around calling everyone Sir or Miss, second names – we use first names for everything and there’s a more relaxed and friendly communication between the tutors and the students.”


Did you know!

  • Our social media pages are run by our in-house Events team, and this is a great way to have a look at some of the things we do as a department.
  • Facebook: @lccenterpriseandevents
  • Instagram: @lcc_eventsenterpriseemploy

Course Information


This course will help you develop the relevant skills and behaviours to be able to move towards a successful career in customer service or related industries.


Alongside the mandatory and optional units that make up your diploma, you
will receive opportunities throughout to translate theory into practical

Our department has a strong focus on helping students develop enterprise and
employability skills. We’re committed to creating well-rounded individuals who
are confident in their own abilities to progress into a career, an
apprenticeship, or a higher level course, with our full

Who is this course for?

The course is designed for those wanting to move into a career in the customer service sector. Those already working in a customer service role, or progressing to a higher level course, may also feel that this is a good learning opportunity.

Course units/modules

  • Unit 01 Organise and Deliver Customer Service
  • Unit 02 Understand the Customer Service Environment
  • Unit 03 Resolve Customers’ Problems
  • Unit 04 Principles of Business
  • Unit 05 Manage Personal and Professional Development
  • Unit 06 Understand Customers and Customer Retention

Benefits and skills

  • Knowledge of the principles of customer service.
  • Developed customer service skills to enhance future education or employment.
  • Achieve a Customer Service Diploma Level 3.
  • Practical experience to help build your CV, including a work placement.
  • Tutorial support to aid your career progression.
  • English and maths GCSE, if not already achieved a grade 4. </UL? BODY

Entry requirements

  • 5 GCSEs at grade 4 (or equivalent) including maths and English.
  • A keen interest in developing personal and employability skills.
  • A successful interview.

Available Apprenticeships and Progression options

  • Upon successfully completing this course, you can progress to further study at Leeds City College.
  • You could undertake an advanced apprenticeship in your chosen vocational area.
  • Alternatively, you could choose to enter either full-time or part-time employment in the customer service sector.

Assessment types

  • Portfolio of work to showcase knowledge.
  • Observations of skills in customer service settings.

Course details

Duration: 1 Year
Start Date: 09/09/2024
Fees (16-18): No fee
Course Code: 77489-01

Please note that for all courses starting on 9th September, there will be an induction week, WC 2nd September.

Employment Statistics

  • Customer service managers and supervisors

    Average Salary
  • Customer service occupations n.e.c.

    Average Salary
  • Sales and retail assistants

    Average Salary

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