Apprentice Sales Office Administrator – JOHN HORNBY SKEWES & CO LTD (LS25 2HR)

Overview

Based at our Garforth, Leeds Head Office, we are recruiting a Sales Office Administrator for our busy sales office.

The primary objective of the role is proactively growing sales. The successful candidate will have excellent interpersonal skills:

• Be an engaging and adept communicator
• Be a musician and / or have music products industry knowledge and / or experience of musical instruments and / or PA equipment
• Be literate, numerate
• Competent with MS Office applications and CRM
• Work well in a team and independently with direct experience in business to business sales or be an enthusiastic learner with clear potential

Main Roles and Responsibilities:

• Processing of domestic and export trade customer orders received via various methods, preparation of customer orders to include order input, confirmations, preparing and issuing Pro-Forma invoices and managing the dispatch process
• Liaising with freight forwarders and service providers to facilitate the seamless provision of excellent customer service
• Generating correct and precise documentation to
  accompany goods where necessary
• Working closely in cooperation with the Sales Office Team
  Leader and all company departments and colleagues to ensure the highest levels of customer care are always met, efficiency and
  effectiveness are at their maximum and the Company’s objectives
  and goals are met.
• Working closely in cooperation with the Business
  Development Managers to ensure customer care, and aftersales
  service levels are met
• Ensuring the El0 customer database is accurately
  maintained, updated
• Ensuring customer pricing on the El0 system is accurately
  maintained
• Monitor new account applications and provide a welcome
  email to all new successful applications
• Oversee and manage the process of helping prospective
  customers and new trade customers with their enquiries and the
  application process, including immediate access to the trade web
  site portal
• Politely, confidently and accurately receive and deal with
  customer general and pricing queries
• Politely and confidently receive, deal with, and where
  necessary take high level ownership to resolve customer queries
  and complaints
• Assisting in general Sales Office duties as required

Induction:

• An established induction process commences on the first
  day of employment

About the Employer

Distribution of Musical instruments, merchandise, amplification and karaoke equipment.

Things to Consider

Commute time. – Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national­minimum-wage-rates.

Training to be Delivered

During your apprenticeship you will be enrolled at Leeds City College
(School of Business) and will complete the following programme:

Level 2 Customer Service Practitioner Apprenticeship Standard:

This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type

Duration and start date:

This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment).