Overview
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Understanding, plannng and organising all work activites from customer concepts to the delivery of finishing components.
- Plan operations of the factory at all stages finishing with the tracking of sales output from site
- General administrative duties
About the Employer
William Cook companies design and manufacture components and systems for applications where safety and reliability are critical.
For nearly two centuries William Cook’s core competence has been casting steel. Today, most of William Cook’s components and systems for defence, rail and other industries still call for high-specification alloys and superalloys.
William Cook’s three main divisions, employing over 600 people, generate revenues of £60m per year. The company’s private ownership and lack of debt permit a consistent programme of investment.
This investment isn’t just in William Cook’s five advanced manufacturing plants. It’s in university research, sponsored students and award-winning apprentices; investment that will keep William Cook World Class.
Training to be Delivered
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LUMINATE EDUCATION GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
- Training will be delivered at Printworks Campus, Leeds.
- You will be required to attend college one day per month.
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