Solicitors Customer Experience Apprentice – ABR Solicitors (LS1 3AX)

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Are you passionate about pursuing a career in the legal field? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to kickstart your journey as an Apprentice Solicitor's Assistant at our prestigious private practice.


What you will do in your working day

  • Daily Tasks:
    Efficiently manage incoming emails, prioritizing urgent work and IDPC requests for solicitors
  • Maintain paper trays across all floors, ensuring an ample supply of paper next to printers
  • Monitor levels of police station reports and LAA mandates
  • Collect and distribute DX (Document Exchange) items promptly
  • Scan incoming post and distribute to fee earners, demonstrating attention to detail in administrative tasks
  • Assist in opening investigation files and managing CJSM inbox and Egress platform
  • Provide reception coverage during lunchtime and holidays, including managing overnight voicemails
  • Answer incoming phone calls with professionalism and courtesy, directing them to the appropriate parties
    Weekly Tasks:
  • Conduct regular checks on the stationery cupboard and replenish supplies as needed to ensure smooth office operations
  • Monitor and restock paper towels and toilet rolls to maintain hygienic facilities
  • Assist in setting up blank Mental Health files, contributing to the preparation of essential legal documentation
    Ad Hoc Responsibilities:
  • Manage shredding bins and coordinate collections when full, ensuring compliance with data protection regulations
  • Monitor toner levels on printers and proactively order replacements to prevent workflow disruptions
  • Assist in organizing and delivering court deliveries, contributing to the timely completion of legal proceedings

About the Employer

ABR Solicitors is an award-winning Criminal Law solicitors firm based in central Leeds close to the town hall. This well-established business is looking to take on new apprentices to join their team as soon as possible.

Things to Consider

The employer has excellent amenities in a professional environment such as a Pool table, TV, separate bathrooms and showers across 5 floors in a well-heated listed building in central Leeds.

Training to be Delivered

The apprentice will receive the Customer Service Practioner Level 2.

Functional Skills in English and maths (if required)

You will be required to:

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Duration Course: 18 months

Start Date: April 2nd 2024 (TBC)

Vacancy Details

Vacancy Location


Apprenticeship Level

Level 2 (GCSE)

Employer Name

ABR Solicitors

Employer Address


Expected Duration

18 Months

Working Week

Monday to Friday 9am - 5pm

Weekly Hours


Wage Amount

£10,158.72 to £20,048.08

What You Need

Desired Qualifications

  • GCSE or equivalent English (Grade GCSE Grade 4) Essential
  • GCSE or equivalent Maths (Grade GCSE Grade 4) Essential

Desired Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Patience

Personal Qualities

  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental

Future Prospects

You can choose where your career goes from here, and your employer will help you with any direction you want to go.

Date Posted


Leeds City College