Sales and Marketing Apprentice – Customer Service Practitioner – VENTROLLA LIMITED (HG2 8PB)
In this role you will be part of a team working in and around the whole Sales, Marketing & Design department as follows:
Provide & undertake all general administrative duties in an efficient manner, always offering a good and consistent service to internal and external customers
Provide administrative assistance to members within sales administration, marketing & design team
Answer telephone calls, enquiries, requests and handle them courteously and appropriately or pass to a relevant member of the team
Support the business with direct marketing activities
Assist with website and social media management, content updates, new content uploads and blog posts.
Assist with marketing campaigns, research, implementation and analysis
Ensure all incoming and outgoing post is dealt with effectively, including the franking of post, distributed internally and recorded
Validating all new enquiries that are received via phone, email or website and this will include outbound calls, emails and recording all correspondence on the CRM
Monitoring, responding to, delegating to other departments the “info@ventrolla” email folder and recording correspondence on the CRM
Creating customer records, completing all fields in the CRM until validation information completed, assign contact and deal appropriately to colleagues for surveys/ appointments to be booked
Completing customer proposals and sending out and recording accurately
Taking deposit payments for new orders, processing orders, creating customer files for operational use and accurately recording data
Diary management across the team for internal and field-based colleagues
About the Employer
At Ventrolla we have been repairing, draught-proofing and replacing wooden sash and casement windows for over 35 years. We cover the whole of the UK from London & the South to Scotland, transforming Victorian, Edwardian and Georgian buildings with our meticulous attention detail. From homes to commercial properties, our customers trust us to deliver the best possible service and exceptional quality.
We’re heritage home improvement experts for discerning homeowners, architects & property developers. Established in 1983, the Ventrolla Group is an essential part of turnkey property solutions RFM Group. Combining impressive UK-based manufacturing facilities with an unrivalled passion for retaining the unique charm and character that embody period properties, our heritage-inspired products are timeless and high-end, whilst also exceeding modern performance expectations.
Our products include:
Renovation of timber sash windows.
New, bespoke, handcrafted timber windows and doors in single & double glazing.
(Soon to launch) aluminum windows & doors
(Soon to launch) kitchens, bedrooms & bathrooms, as part of our new interior design offering.
Things to Consider
Fast paced, professional working environment covering varied duties within the Sales, Marketing & Design department.
£180.40 plus 20% company uplift.
20 days holiday plus 8 statutory bank holidays
Career progression and advancement
Opportunity to earn bonus
Welcoming and fulling workplace
Training to be Delivered
L2 Customer Service Practitioner – 16 months duration
Units of study ? Understanding the organisation ? Meeting regulations and legislation ? Systems and resources ? Product and service knowledge ? Influencing skills ? Personal organisation ? Dealing with customer conflict and challenge ? Developing self ? Being open to feedback ? Team working Functional Skills qualifications: Level 1 Functional Skill in English Level 1 Functional Skill in Maths Level 1 Functional Skill in ICT + Employment Rights and Responsibilities + Personal Learning and Thinking Skills
Crimple Court Ventrolla House
Working Days and times: Monday – Friday 08:30hr – 17:00hr
What You Need
Grades C (or equivalent) in English and Maths (desirable)
Computer literate in all Microsoft office 365 applications (for example Word, Outlook, Excel)
Knowledge of SharePoint, Adobe creative cloud (photoshop & illustrator), Sketch-up and InDesign or similar capabilities
Competent telephone manor
Confident of working within a team and prioritising own workload
Excellent time keeping, reliability and personal organisation skills
Ability to manage a given list of tasks
Ability to interpret procedures and policies of the organisation
Ability to communicate effectively with people
Ability to work well either alone or as part of a team
Computer literate and good knowledge of IT systems
Good writing, analytical and problem-solving skills
Ability to operate standard office equipment
Ability to follow oral and written instructions
Ability to handle a wide variety of situations and problems
Exceptional written and verbal communication skills
Positive attitude with ability to create strong first impression for internal and external customers
Any other reasonable duties as required by the business
Ventrolla are the UK’s market-leader in the renovation and upgrade of original timber windows.
We’re dedicated to quality, providing tailored services to customers throughout the UK. We work with owners of historic, listed and period properties helping them to repair, renovate or replace their sash or casement timber windows.
We aim to employ the best team in all areas and aspects of our company.
We have ambitious plans for growth via product development, and expanding our team is part of those plans.
Career progression and advancement are a huge part of our Ventrolla
values across every department and is actively encouraged.