Sales and Marketing Apprentice – Customer Service Practitioner – VENTROLLA LIMITED (HG2 8PB)

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We are looking to offer the right candidate the opportunity to complete an Apprenticeship in Sales & Marketing Department, working for the team in Harrogate at our Head Office.


In this role you will be part of a team working in and around the whole Sales, Marketing & Design department as follows:

Provide & undertake all general administrative duties in an efficient manner, always offering a good and consistent service to internal and external customers

Provide administrative assistance to members within sales administration, marketing & design team
Answer telephone calls, enquiries, requests and handle them courteously and appropriately or pass to a relevant member of the team

Support the business with direct marketing activities

Assist with website and social media management, content updates, new content uploads and blog posts.

Assist with marketing campaigns, research, implementation and analysis

Ensure all incoming and outgoing post is dealt with effectively, including the franking of post, distributed internally and recorded

Validating all new enquiries that are received via phone, email or website and this will include outbound calls, emails and recording all correspondence on the CRM

Monitoring, responding to, delegating to other departments the “info@ventrolla” email folder and recording correspondence on the CRM

Creating customer records, completing all fields in the CRM until validation information completed, assign contact and deal appropriately to colleagues for surveys/ appointments to be booked

Completing customer proposals and sending out and recording accurately

Taking deposit payments for new orders, processing orders, creating customer files for operational use and accurately recording data

Diary management across the team for internal and field-based colleagues

About the Employer

At Ventrolla we have been repairing, draught-proofing and replacing wooden sash and casement windows for over 35 years. We cover the whole of the UK from London & the South to Scotland, transforming Victorian, Edwardian and Georgian buildings with our meticulous attention detail. From homes to commercial properties, our customers trust us to deliver the best possible service and exceptional quality.

We’re heritage home improvement experts for discerning homeowners, architects & property developers. Established in 1983, the Ventrolla Group is an essential part of turnkey property solutions RFM Group. Combining impressive UK-based manufacturing facilities with an unrivalled passion for retaining the unique charm and character that embody period properties, our heritage-inspired products are timeless and high-end, whilst also exceeding modern performance expectations.

Our products include:

Renovation of timber sash windows.

New, bespoke, handcrafted timber windows and doors in single & double glazing.

Secondary glazing.

(Soon to launch) aluminum windows & doors
(Soon to launch) kitchens, bedrooms & bathrooms, as part of our new interior design offering.

Things to Consider

Fast paced, professional working environment covering varied duties within the Sales, Marketing & Design department.

£180.40 plus 20% company uplift.

20 days holiday plus 8 statutory bank holidays

Career progression and advancement

Opportunity to earn bonus

Welcoming and fulling workplace

Training to be Delivered

L2 Customer Service Practitioner – 16 months duration

Units of study ? Understanding the organisation ? Meeting regulations and legislation ? Systems and resources ? Product and service knowledge ? Influencing skills ? Personal organisation ? Dealing with customer conflict and challenge ? Developing self ? Being open to feedback ? Team working Functional Skills qualifications: Level 1 Functional Skill in English Level 1 Functional Skill in Maths Level 1 Functional Skill in ICT + Employment Rights and Responsibilities + Personal Learning and Thinking Skills

Vacancy Details

Vacancy Location


Apprenticeship Level

Level 2

Employer Name


Employer Address

Crimple Court Ventrolla House

Expected Duration

16 Months

Working Week

Working Days and times: Monday – Friday 08:30hr – 17:00hr

Weekly Hours


Wage Amount

£180.40 Weekly

What You Need

Desired Qualifications

Grades C (or equivalent) in English and Maths (desirable)

Computer literate in all Microsoft office 365 applications (for example Word, Outlook, Excel)
Knowledge of SharePoint, Adobe creative cloud (photoshop & illustrator), Sketch-up and InDesign or similar capabilities
Competent telephone manor
Confident of working within a team and prioritising own workload
Excellent time keeping, reliability and personal organisation skills
Ability to manage a given list of tasks

Desired Skills

Ability to interpret procedures and policies of the organisation
Ability to communicate effectively with people
Ability to work well either alone or as part of a team
Computer literate and good knowledge of IT systems
Good writing, analytical and problem-solving skills
Ability to operate standard office equipment
Ability to follow oral and written instructions
Ability to handle a wide variety of situations and problems
Professional presence
Exceptional written and verbal communication skills

Personal Qualities

Positive attitude with ability to create strong first impression for internal and external customers

Any other reasonable duties as required by the business

Future Prospects

Ventrolla are the UK’s market-leader in the renovation and upgrade of original timber windows.

We’re dedicated to quality, providing tailored services to customers throughout the UK. We work with owners of historic, listed and period properties helping them to repair, renovate or replace their sash or casement timber windows.

We aim to employ the best team in all areas and aspects of our company.

We have ambitious plans for growth via product development, and expanding our team is part of those plans.

Career progression and advancement are a huge part of our Ventrolla
values across every department and is actively encouraged.

Date Posted


Leeds City College