Customer Service apprentice/GREENHILLS (LS22 6NQ)

Overview

• Printing of orders
• Sorting of orders to prioritise
• Assist in picking of sold products
• Packing of products once picked
• Production and attachment of postage tracking labels
• Preparation of post manifests for collection by
• Royal Mail hand over of post to collector by 3pm
• Assist in control of stock
• Maintain stock records to identify priority replacement stock
• Check and store new stock
• Maintain stock rooms storing products in correct locations
• Processing of components involved in own label parts including assembling components involving packeting and labelling

Following appropriate training the position will also involve

• Operation of 3D printing equipment including maintenance of the machine/s and control of raw materials
• Maintain computer files of products in current production
• Ensuring adequate stocks of company products identification and design of new products
• Liaison with product designer/ programmer
• Social media development including specialist mediums and existing methods Instagram, emails, hobby magazines and clubs management of data base
• Product promotion and development including exploitation of existing customers

About the Employer

Greenhills Garages is a long established internet based seller of hobby products and collectibles primarily slot car and remote control related including in addition paints and associated modelling products. We are one of the leading retailers in this market in the country with a world wide customer base – and we are the UK Warranty dealer for Carrera UK part of Carrera Toys which is the leading slot car company in the world.

Training to be Delivered

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

• Customer Service Practitioner – Level 2

This programme allows students to develop their skills. The role of a customer service practitioner is to deliver high-quality products and services to the customers of an organisation.

Duration & start date:

• This is a full-time 15-month apprenticeship. Potential career progression opportunities are available upon completion