Customer Service Apprentice (AMICA AESTHETICS LIMITED – LS8 2AL)

Overview

• Answering Calls
• Booking Client Appointments
• Dealing with customer enquires via email and messages
• Printing documents
• Greeting Clients on Arrival
• Organising Lunches
• Taking Phone + Card Terminal Payments
• Record Keeping
• Helping with organisation of students for training courses
• Dealing with social media accounts

About the Employer

Amica Aesthetics Academy, located in North Leeds, launched in 2021 and in that time has trained over 300 students. The academies in depth training programme, sees students complete their training in small class sizes to ensure attention to detail is maintained and that each student gains the essential, and vast, amount of knowledge necessary to embark upon a career in the aesthetics industry.

Training to be Delivered

During your Apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

• Customer Service Practitioner Level 2 Apprenticeship Standard.

This programme allows students to develop their skills. The role of a Customer Service Practitioner is to deliver high-quality products and services to the customers of an organisation.

This is a full-time 15-month Apprenticeship. Potential career progression opportunities are available upon completion.

We will support and coach the apprentice through the apprenticeship standard. We will carry out both curriculum and pastoral care, the skills development workshop days off site. They will oversee the teaching and learning around the knowledge, behaviours and skills elements of the standard, outlined below. We will manage the apprentice’s OneFile account ensuring targets, milestones and deadlines are achieved.