Customer Service Admin Apprentice – STRIDE COURIER SERVICES LTD (LS7 4PH)

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A fantastic opportunity for an enthusiastic apprentice to join a close-knit team in a growing business. We are looking a Customer Service Admin who wants to experience an office working environment and develop the role with the potential for progression.

Overview

The Customer Service Apprentice role will include the following:

  • First point of contact for phone and email enquiries
  • Booking delivery jobs using our internal IT systems
  • Processing all aspects of bookings including booking-related admin and invoicing
  • Seeing deliveries through to the end, keeping customers updated from start to finish and providing aftercare as required
  • Marketing Admin duties – including social media and review collection
  • General Office Admin duties

This will be a varied role involving a range of skills and requiring excellent attention to detail. We pride ourselves in delivering the highest standard of customer service possible and this is an opportunity for an apprentice to learn the knowledge and skills needed to provide this.

About the Employer

We are proud to be a Yorkshire-based transport company who operates nationwide providing transport solutions to all sectors across the UK. We set up Stride Couriers to offer a quick and easy way to book a courier online whilst providing a fast, professional & Reliable transport service for all users.

Things to Consider

Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Training to be Delivered

  • Training will be provided both on-the-job at our office and out on site once a week at Leeds City College (Printworks Campus)
  • The qualification gained will be the Customer Service Level 2 Apprenticeship

Vacancy Details

Vacancy Location

Chapel Allerton

Apprenticeship Level

Level 2

Employer Name

STRIDE COURIER SERVICES LTD

Employer Address

SUITE 5
REGENT HOUSE
15 HAWTHORN ROAD
LS7 4PH

Expected Duration

12 Months

Working Week

Monday to Friday 8.30am to 5pm

Weekly Hours

37.5

Wage Amount

£15,000.00 Yearly

What You Need

Desired Qualifications

GCSE or equivalent English (Grade Grade 9-4 ( A-C or equivalent)) Desired
GCSE or equivalent Maths (Grade Grade 9-4 (A-C or equivalent)) Desired

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills

Future Prospects

  • We expect there to be a full-time role available on completion of training for the right candidate with further progression opportunities as the business grows

Date Posted

2023-01-11

Leeds City College