Apprentice Customer Service Practitioner – ICH LIMITED (LS28 9LE)

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HVAC company. Running installations and maintenance contracts. Reporting to the account’s manager. We are looking for a confident individual to join our team to work within the accounts department. We are looking for someone who is willing to learn new skills and who is a team player.

Overview

What will the apprentice be doing?

Reporting to the Account’s Manager.

Duties include:

  • Answering phone calls and administration.
  • Stamping and booking in purchase invoices.
  • Posting and attaching services reports to sales invoices.
  • Answering phone calls/ dealing with customers.
  • Monitoring emails.
  • Reconciling supplier statements.
  • General office duties.

About the Employer

HVAC company. Running installations and maintenance contracts.

http://www.ich-services.co.uk/

Things to Consider

Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Training to be Delivered

L2 Customer Service Practitioner

Mode of delivery: Delivered in the work place with weekly day release at Printworks Campus, Leeds.

  • You will gain knowledge, understanding and skills on the job.
  • An assessor from Leeds City College will visit you on a regular basis to complete your college work.
  • Units of study.
  • Understanding the organisation.
  • Meeting regulations and legislation.
  • Systems and resources.
  • Product and service knowledge.
  • Influencing skills.
  • Personal organisation.
  • Dealing with customer conflict and challenge.
  • Developing self.
  • Being open to feedback.
  • Team working.
  • Functional Skills qualifications:
  • Level 1 Functional Skill in English.
  • Level 1 Functional Skill in Maths.
  • Employment Rights and Responsibilities.
  • Personal Learning and Thinking Skills.

Vacancy Details

Vacancy Location

PUDSEY

Apprenticeship Level

16 Months

Employer Name

ICH LIMITED

Employer Address

UNION BRIDGE WORKS
ROKER LANE
PUDSEY
LS28 9LE

Working Week

9am -5pm Monday to Thursday and 9am to 4.30pm Friday. 45 mins lunch break.

Weekly Hours

37.5

Wage Amount

£9,379.50 Yearly

What You Need

Desired Qualifications

GCSE or equivalent English and Maths (Grade Grade 4 or above) Desired

Desired Skills

  • Communication skills
  • IT skills

Future Prospects

Full time role once apprenticeship complete.

Date Posted

2022-11-18

Leeds City College