Apprentice Customer Service Practitioner – ICH LIMITED (LS28 9LE)

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HVAC company. Running installations and maintenance contracts. Reporting to the account’s manager. We are looking for a confident individual to join our team to work within the accounts department. We are looking for someone who is willing to learn new skills and who is a team player.


What will the apprentice be doing?

Reporting to the Account’s Manager.

Duties include:

  • Answering phone calls and administration.
  • Stamping and booking in purchase invoices.
  • Posting and attaching services reports to sales invoices.
  • Answering phone calls/ dealing with customers.
  • Monitoring emails.
  • Reconciling supplier statements.
  • General office duties.

About the Employer

HVAC company. Running installations and maintenance contracts.

Things to Consider

Please review the current Apprenticeship National Minimum Wage guide (ANMW):

Training to be Delivered

L2 Customer Service Practitioner

Mode of delivery: Delivered in the work place with weekly day release at Printworks Campus, Leeds.

  • You will gain knowledge, understanding and skills on the job.
  • An assessor from Leeds City College will visit you on a regular basis to complete your college work.
  • Units of study.
  • Understanding the organisation.
  • Meeting regulations and legislation.
  • Systems and resources.
  • Product and service knowledge.
  • Influencing skills.
  • Personal organisation.
  • Dealing with customer conflict and challenge.
  • Developing self.
  • Being open to feedback.
  • Team working.
  • Functional Skills qualifications:
  • Level 1 Functional Skill in English.
  • Level 1 Functional Skill in Maths.
  • Employment Rights and Responsibilities.
  • Personal Learning and Thinking Skills.

Vacancy Details

Vacancy Location


Apprenticeship Level

16 Months

Employer Name


Employer Address

LS28 9LE

Working Week

9am -5pm Monday to Thursday and 9am to 4.30pm Friday. 45 mins lunch break.

Weekly Hours


Wage Amount

£9,379.50 Yearly

What You Need

Desired Qualifications

GCSE or equivalent English and Maths (Grade Grade 4 or above) Desired

Desired Skills

  • Communication skills
  • IT skills

Future Prospects

Full time role once apprenticeship complete.

Date Posted


Leeds City College