Administration Apprentice – ALLIANCE LAW SOLICITORS LTD (LS11 5HZ)

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We are looking for a customer service administration apprentice to join our close-knit team at Alliance Law Solicitors. You will be assisting with the general smooth running of the office and reception area while completing a Level 2 Customer Service Practitioner Apprenticeship.


  • General office day to day administration
  • Answering phones
  • Providing refreshments for clients
  • Greeting clients
  • Reception cover
  • Assisting with the post, office photocopying, scanning, filing and archiving duties
  • Dealing with hard copy mail (incoming and outgoing)
  • File storage and recall of files using records management system
  • Filing – hard copy and electronic
  • Matter opening including conflict searches
  • Preparing retainer letters
  • Preparation of opening files
  • Processing data
  • Organising meeting rooms and travel
  • Uploading/downloading documents to/from data sites
  • Preparing electronic bundle
  • General administration duties to support the office
  • Assisting with relocation of office storage, and the setting up of functions
  • Assisting with the general smooth running of the office, ensuring facilities are adequately stocked and all meeting rooms adequately prepped
  • Any ad hoc administration duties when necessary

About the Employer

At Alliance Law Solicitors, based in Leeds, West Yorkshire, we bring over a decade of specialised experience in personal injury and housing disrepair cases. Our qualified team is dedicated to achieving favourable outcomes for our clients, making us a trusted choice in the local community. With a results focused approach, we go beyond legal representation, ensuring our clients’ needs are at the forefront of every case. Choose Alliance Law for expertise, dedication, and personalised service.

Training to be Delivered

Course information:

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the work place doing on the job training. The broad purpose of the occupation is to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type

Duration & start date:

  • This is a 15 month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end point assessment)

Vacancy Details

Vacancy Location


Apprenticeship Level

Level 2 (GCSE)

Employer Name


Employer Address

LS11 5HZ

Expected Duration

15 Months

Working Week

Monday to Friday, (hours and times to be finalised at interview stage with the employer)

Weekly Hours


What You Need

Desired Qualifications

GCSE or equivalent English (Grade (A-C or 9-4)) Essential
GCSE or equivalent Maths (Grade (A-C or 9-4)) Essential
A Level or equivalent Various Subjects (at least 3 A-Levels) (Grade (A-C or 9-4)) Desired

Desired Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Working knowledge of Outlook
  • Ability to use Microsoft Word

Personal Qualities

  • Attention to detail
  • Logical
  • Team working
  • Initiative
  • Patience
  • Willingness to learn

Future Prospects

  • Upon completing the apprenticeship there is the possibility of a full-time position and also progression onto a further apprenticeship

Date Posted


Leeds City College