Retailer Apprenticeship Level 2

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This programme allows students to work as a retailer. The role of a retailer involves assisting customers when they purchase products and services. Retails need a good understanding of the products sold and processing payments.

Course Information

With this apprenticeship, you can work in a variety of shops and other retail establishments such as small boutiques, high street chains, supermarkets and department stores. Retailers need to be passionate about delivering a quality service that always aims to exceed customers’ expectations. Retailers experience direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.


Benefits / Skills

  • Interacting with customers
  • Establishing a good rapport with customers
  • Delivering a sale service that meets customers’ needs
  • Influencing customers’ purchasing decisions
  • Using a variety of sales techniques
  • Matching products and services to customers’ needs
  • Responding to threats towards the brand and reporting them to management
  • Entry Requirements

    The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

    Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

    Career Progression

    Sales Assistant

    As a sales assistant you will liaise with customers in all aspects of retail sales.

    Stockroom Assistant

    As a stockroom assistant you will handling stock and deliveries. In addition, you will receive, store and pick stock for the sales floor.

    Progression opportunities

    Below are some Leeds City College apprenticeships you could potentially progress on to once you have completed this programme:

  • Retail Team Leader Apprenticeship Level 3
  • Team Leader/Supervisor Apprenticeship Level 3
  • Events Assistant Apprenticeship Level 3
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    Course Details

    Study Type

    Full time

    Course Code


    Course Facts


    There were just under 3 million people employed in retail in 2018.

    Extra Curriculum

    97.7% of our apprentices found our staff enthusiastic, knowledgeable and able to answer all relevant questions.

    Labour Market

    The average salary for a retail assistant is £14,665.

    Course FAQs

    Is retail a stressful environment to work in?

    Roles within retail can tend to require constant effort and can be highly demanding for their employees. However, you will receive full training on how to prioritise tasks and strategies to minimise stress levels. Employers will also be aware that you are a trainee and will not throw you in at the deep end.

    What do people enjoy most about being an apprentice?

    The most enjoyable aspect for most of our apprentices is the work experience they gain while on the programme. For those used to theory-based lessons, they find it refreshing that the majority of the apprenticeship is practical training. They also like the fact that they are being paid for learning new skills!

    School of Business
    Leeds City College
    Leeds City College