Retail Team Leader Apprenticeship Level 3

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This programme will prepare you to become a retail team leader. Retail team leaders are essential to support managers with delivering exceptional customer service and a positive experience to customers. Retail team leaders may have to deputise for managers in their absence.

Course Information

With this apprenticeship, you will develop the skills needed to be an effective retail leader. Retail team leaders guide and coordinate the work of the team to complete tasks and identify and explore opportunities that drive sales. In addition, retail team leaders ensure team members maintain business standards in relation to merchandising, service and promotional activities.

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Benefits / Skills

  • Coaching and supporting team members
  • Working with the team to maintain business standards
  • Supporting the achievement of financial targets
  • Coordinating the work of the team
  • Adapting communications styles
  • Using appropriate technology
  • Setting achievable targets for your team
  • Entry Requirements

    The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

    Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

    Career Progression

    Retail Team Leader

    As a retail team leader you will assist with managing a team of colleagues to meet financial targets for the service. In addition, you will maintain the reputation of the brand with customers.

    Service Team Leader

    As a senior team leader you will lead and manage a team of people to create the best possible shopping experience for customers. In addition, you will provide clear directions to the team and have an in-depth knowledge of the products and services offered to ensure customer queries can be answered.

    Progression opportunities

    Below are some Leeds City College apprenticeships you could potentially progress on to once you have completed this programme:

    Retail Team Leader As a retail team leader you will assist with managing a team of colleagues to meet financial targets for the service. In addition, you will maintain the reputation of the brand with customers. Retail Team Leader As a retail team leader you will assist with managing a team of colleagues to meet financial targets for the service. In addition, you will maintain the reputation of the brand with customers.

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    Course Details

    Study Type

    Full time

    Course Code

    71803-01

    Course Facts

    History

    More than £381 billion was made through retail sales in 2018.

    Extra Curriculum

    97.7% of our apprentices found our staff enthusiastic, knowledgeable and able to answer all relevant questions.

    Labour Market

    The average salary for a retail team leader is £16,250.

    Course FAQs

    Is retail a stressful environment to work?

    Roles within retail can tend to require constant effort and can be highly demanding for their employees. However, you will receive full training on how to prioritise tasks and strategies to minimise stress levels. Employers will also be aware that you are a trainee and will not throw you in at the deep end.

    What do people enjoy most about being an apprentice?

    The most enjoyable aspect for most of our apprentices is the work experience they gain while on the programme. For those used to theory-based lessons, they find it refreshing that the majority of the apprenticeship is practical training. They also like the fact that they are being paid for learning new skills!

    School of Business
    Leeds City College
    Did You Know?
    Did you know we have 541,720,573 resources at Leeds City College?

    Did you know we have 541,720,573 resources at Leeds City College?

    The resources include books, journals, e-books, videos, encyclopedias and more. These resources are the combined total number of resources at Joseph Priestley Centre, Beeston, Rothwell Centre, The Annexe, Printworks Campus and Park Lane Campus. We also have 12,277 e-books across Leeds City College libraries and more than 500,000 videos!

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