Principles of Team Leading

Course Information

Introduction

Whether you strive to head up a future team or want to get promoted in an existing job, this flexible course offers valuable tips, tools and knowledge in leadership and management.

Overview

Take up the reins of leadership with this specialist qualification. You will discover how to deliver customer service and resolve problems at a senior level, and will learn key aspects of management – including managing performance, equality and diversity, and conflict in the workplace. Ideal for anyone interested in a leadership role, you will also study legislation surrounding health and safety, and employee information. Best of all, flexible studying allows you to fit this course around work and other commitments.

Who is this course for?

This course is for anyone looking to take the next step towards a leadership or management role. It is particularly ideal for individuals who want to combine academic study with practical skills, study in professional-standard facilities and take advantage of our industry links.

Course units/modules

• Principles of Equality and Diversity in the Workplace
• How to Deliver Customer Service and Resolve Problems
• Principles of Managing Performance and Conflict in the Workplace
• Principles of Developing Relationships with Colleagues
• Health and Safety in the Workplace
• Handling Information and Mail

Benefits and skills

• Strong knowledge of team leadership
• A detailed understanding of customer service and conflict resolution
• Employee and workplace legislation
• Gain knowledge in health and safety
• Become equipped with the tools and knowledge needed for entry-level and senior management roles
• Become familiar with different leadership scenarios and strategiesImprove your communication, organisational and team-working skills

Entry requirements

Interview and an initial assessment

Available Apprenticeships and Progression options

Progression may include Level 3 courses, an apprenticeship or relevant employment