Principles of Customer Service TQUK Certificate Level 2

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Are you looking to study online and develop your customer service skills? This qualification will provide you with essential customer service knowledge. You will learn the principles of customer service as well as how to understand, handle and communicate with customers. Additionally, you will learn how to develop customer relationships, resolve problems and manage challenging customers.

Course Information

This course runs online and is aimed at adults aged 19 or over. There are no formal entry requirements and no exams as you will be assessed via activities. You can study this course at your own pace and will gain online support and guidance from experienced tutors.

Once you have applied, we will carry out a short skills assessment and signpost to other courses if this is not the appropriate course for your needs.

Benefits / Skills

  • Flexible online delivery.
  • Support provided by dedicated tutors.
  • No exams as assessments include activities.
  • Study at your own pace.

Entry Requirements

There are no formal entry requirements for this course but you will need basic English and digital skills.

Career Progression

Progression may include an apprenticeship, full-time study or employment.

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Course Details


8-12 weeks

Study Type

Part time

Course Code


Leeds City College

Leeds City College
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Leeds City College