Principles of Customer Service TQUK Certificate Level 2

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Are you looking to study online and develop your customer service skills? This qualification will provide you with essential customer service knowledge. You will learn the principles of customer service as well as how to understand, handle and communicate with customers. Additionally, you will learn how to develop customer relationships, resolve problems and manage challenging customers.

Course Information

This course runs online and is aimed at adults aged 19 or over. There are no formal entry requirements and no exams as you will be assessed via activities. You can study this course at your own pace and will gain online support and guidance from experienced tutors.

Once you have applied, we will carry out a short skills assessment and signpost to other courses if this is not the appropriate course for your needs.

Benefits / Skills

    • Flexible online delivery.
    • Support provided by dedicated tutors.
    • No exams as assessments include activities.
    • Study at your own pace.

Entry Requirements

There are no formal entry requirements for this course but you will need basic English and digital skills.

Career Progression

Progression may include an apprenticeship, full-time study or employment.

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Course Details

Duration

8-12 weeks

Study Type

Part time

Course Code

77510-01

Leeds City College

Leeds City College
Did You Know?
Did you know we have 541,720,573 resources at Leeds City College?

Did you know we have 541,720,573 resources at Leeds City College?

The resources include books, journals, e-books, videos, encyclopedias and more. These resources are the combined total number of resources at Joseph Priestley Centre, Beeston, Rothwell Centre, The Annexe, Printworks Campus and Park Lane Campus. We also have 12,277 e-books across Leeds City College libraries and more than 500,000 videos!

Leeds City College