Principles of Customer Service TQUK Certificate Level 2
Are you looking to study online and develop your customer service skills? This qualification will provide you with essential customer service knowledge. You will learn the principles of customer service as well as how to understand, handle and communicate with customers. Additionally, you will learn how to develop customer relationships, resolve problems and manage challenging customers.
Course Information
This course runs online and is aimed at adults aged 19 or over. There are no formal entry requirements and no exams as you will be assessed via activities. You can study this course at your own pace and will gain online support and guidance from experienced tutors.
Once you have applied, we will carry out a short skills assessment and signpost to other courses if this is not the appropriate course for your needs.
Benefits / Skills
- Flexible online delivery.
- Support provided by dedicated tutors.
- No exams as assessments include activities.
- Study at your own pace.
Entry Requirements
Career Progression
Progression may include an apprenticeship, full-time study or employment.Similar Courses
Principles of Business Administration Certificate TQUK Level 2
This qualification will provide you with the knowledge to work in a business administration role in a range of environments. You will gain knowledge o...
More infoPrinciples of Team Leading TQUK Certificate Level 2
This qualification is ideal for any adult aged 19+ who is interested in becoming a team leader. You will gain the knowledge required to successful...
More infoBusiness Administration Certificate | Level 2
This qualification aims to develop your business support knowledge and will recognise your understanding of administrative functions and activitie...
More infoCourse Details
Duration
8-12 weeks
Study Type
Part time
Course Code
77510-01