NCFE Level 2 Certificate in Customer Service for Health and Social Care Settings
The best healthcare providers thrive by creating positive working relationships with patients, families and residents.
Course Information
This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You’ll also gain a better understanding of what makes effective teams work.
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YCTD Classroom
YCTD Classroom
YCTD Classroom
YCTD Classroom
YCTD Classroom
Units / Modules
- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
Benefits / Skills
Benefits of this programme include:
- Flexible online delivery
- Assessed via activities so no exams
- Useful for personal development or seeking employment
- Study at your own pace
Assessment Types
Written assessments, tasks, and activities.
Entry Requirements
Aged 19+,
Level 1 English.
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More infoRegister Your Interest in NCFE Level 2 Certificate in Customer Service for Health and Social Care Settings
Enquire NowCourse Details
Duration
12 weeks
Study Type
Part time
Course Code
77537-01
