Level 3 Principles of Customer Service Certificate
Campus
Department
This course will help you develop the relevant skills and behaviours to be able to move towards a successful career in customer service or related industries.
Course Information
Alongside the mandatory and optional units that make up your diploma, you
will receive opportunities throughout to translate theory into practical
experiences.
Our department has a strong focus on helping students develop enterprise and
employability skills. We’re committed to creating well-rounded individuals who
are confident in their own abilities to progress into a career, an
apprenticeship, or a higher level course, with our full
support.
Gallery
School of Events, Enterprise & Employability
School of Events, Enterprise & Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Who is this course for?
Units / Modules
- Unit 01 Organise and Deliver Customer Service
- Unit 02 Understand the Customer Service Environment
- Unit 03 Resolve Customers’ Problems
- Unit 04 Principles of Business
- Unit 05 Manage Personal and Professional Development
- Unit 06 Understand Customers and Customer Retention
Benefits / Skills
- Knowledge of the principles of customer service.
- Developed customer service skills to enhance future education or employment.
- Achieve a Customer Service Diploma Level 3.
- Practical experience to help build your CV, including a work placement.
- Tutorial support to aid your career progression.
- English and maths GCSE, if not already achieved a grade 4.
Assessment Types
- Portfolio of work to showcase knowledge.
- Observations of skills in customer service settings.
Entry Requirements
- 5 GCSEs at grade 4 (or equivalent) including maths and English.
- A keen interest in developing personal and employability skills.
- A successful interview.
Career Progression
- Upon successfully completing this course, you can progress to further study at Leeds City College.
- You could undertake an advanced apprenticeship in your chosen vocational area.
- Alternatively, you could choose to enter either full-time or part-time employment in the customer service sector.
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More infoCourse Details
Duration
1 Year
Start Date
11/09/2023
Course Code
77489-01
Course Fee (16-18)
No fee
Jobs in this sector
Live data from the DoE's LMI API-
Customer service occupations n.e.c.
Average Salary£24,960
Future Recruitment14189
Jobs in the next 3 years.4% -
Sales and retail assistants
Average Salary£22,880
-
Customer service managers and supervisors
Average Salary£34,320
Future Recruitment7338
Jobs in the next 3 years.4% -
Business sales executives
Average Salary£37,440
Future Recruitment5311
Jobs in the next 3 years.3% -
Sales administrators
Average Salary£24,960
-
Marketing and sales directors
Average Salary£82,680
Future Recruitment8842
Jobs in the next 3 years.4% -
Sales accounts and business development managers
Average Salary£54,080
Future Recruitment15956
Jobs in the next 3 years.3% -
Retail cashiers and check-out operators
Average Salary£20,280
-
Sales supervisors
Average Salary£27,560
-
Sales related occupations n.e.c.
Average Salary£26,000
Course Facts
Our social media pages are run by our in-house Events team, and this is a great way to have a look at some of the things we do as a department.
Facebook: @lccenterpriseandevents
Instagram: @lcc_eventsenterpriseemploy
