Level 3 Principles of Customer Service Certificate

Alongside the mandatory and optional units that make up your diploma, you will receive opportunities throughout to translate theory into practical experiences.

Our department has a strong focus on helping students develop enterprise and employability skills. We’re committed to creating well-rounded individuals who are confident in their own abilities to progress into a career, an apprenticeship, or a higher level course, with our full support.

• Unit 01 Organise and Deliver Customer Service
• Unit 02 Understand the Customer Service Environment
• Unit 03 Resolve Customers’ Problems
• Unit 04 Principles of Business
• Unit 05 Manage Personal and Professional Development
• Unit 06 Understand Customers and Customer Retention

• Knowledge of the principles of customer service.
• Developed customer service skills to enhance future education or employment.
• Achieve a Customer Service Diploma Level 3.
• Practical experience to help build your CV, including a work placement.
• Tutorial support to aid your career progression.
• English and maths GCSE, if not already achieved a grade 4.

• Portfolio of work to showcase knowledge.
• Observations of skills in customer service settings.

• 5 GCSEs at grade 4 (or equivalent) including maths and English.
• A keen interest in developing personal and employability skills.
• A successful interview.