Level 2 Customer Service

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This course offers the opportunity to develop knowledge and understanding of Customer Service whilst gaining practical customer service skills through running live projects, increasing your employability and supporting your progression.

Assessment types:

Combination of Coursework and External Assessment for the qualifications, alongside regular assessment during lessons.

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Who is this course for?

This course is designed for those who want to learn more about Customer Service as a possible career option.

Benefits / Skills

  • Develop knowledge and understanding of Customer Service
  • Develop Customer Service skills through involvement in live projects
  • Achieve NCFE Level 2 Certificate in CPrinciples of Customer Service
  • GCSE English and/or Maths will be studied on the course if not achieved at Grade 4

Entry Requirements

Three GCSEs at grade 3 or equivalent

Career Progression

  • Further study at Level 3
  • Employment in Customer Service sector
  • Apprenticeship

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Course Details

Duration

1 year

Study Type

Full time

Start Date

06/09/2021

Course Code

77423-01

Course Fee (16-18)

No fee

School of Events, Enterprise & Employability
Leeds City College
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Did you know we have 541,720,573 resources at Leeds City College?

Did you know we have 541,720,573 resources at Leeds City College?

The resources include books, journals, e-books, videos, encyclopedias and more. These resources are the combined total number of resources at Joseph Priestley Centre, Beeston, Rothwell Centre, The Annexe, Printworks Campus and Park Lane Campus. We also have 12,277 e-books across Leeds City College libraries and more than 500,000 videos!

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