Level 2 Customer Service Certificate (NCFE)

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This course will help you develop the relevant skills and behaviours to be able to move towards a successful career in customer service or related industries.

Course Information

Alongside the mandatory and optional units that make up your course, you will
receive opportunities throughout to translate theory into practical
experiences.


Our department has a strong focus on helping students develop enterprise and
employability skills to create well-rounded individuals who are confident in
their own abilities. They typically go on to progress into a career,
apprenticeship or higher level course that they enjoy, with our full
support.

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Who is this course for?

The course is designed for those wanting to move into a career in the customer service sector. Those already working in a customer service role or progressing to a higher-level course may also feel that this is a good learning opportunity.

Units / Modules

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations
  • Understand How to Communicate with Customers
  • Understand How to Develop Working Relationships with Colleagues
  • Principles of Equality and Diversity in the Workplace

Benefits / Skills

  • Knowledge of the principles of customer service.
  • Developed customer service skills to enhance future education or employment.
  • Achieve a Customer Service NCFE Level 2.
  • Practical experience to help build your CV, including a work placement.
  • Tutorial support to aid your career progression.
  • English and maths GCSE, if not already achieved a grade 4 or C.

Assessment Types

  • Portfolio of work to showcase knowledge.
  • Observations of skills in customer service settings.

Entry Requirements

  • 3 GCSEs at grade 3 or equivalent.
  • A keen interest in developing personal and employability skills.
  • Successful Interview.

Career Progression

  • Upon successfully completing this course, you can progress to further study at Leeds City College, such as our Customer Service Diploma Level 3.
  • You could undertake an apprenticeship in your chosen vocational area.
  • Alternatively, you could choose to enter part-time employment in the customer service sector.

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Course Details

Duration

1 year

Study Type

Full time

Start Date

11/09/2023

Course Code

77423-01

Course Fee (16-18)

No fee

Jobs in this sector

Live data from the DoE's LMI API
  • Customer service occupations n.e.c.

    Average Salary
    £24,960
    2022
    338,460
    2025
    352,649
    Future Recruitment
    14189
    Jobs in the next 3 years.
    4%
  • Sales and retail assistants

    Average Salary
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  • Customer service managers and supervisors

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    2022
    175,015
    2025
    182,353
    Future Recruitment
    7338
    Jobs in the next 3 years.
    4%
  • Business sales executives

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    2025
    173,321
    Future Recruitment
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    Jobs in the next 3 years.
    3%
  • Sales administrators

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  • Marketing and sales directors

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    224,486
    2025
    233,328
    Future Recruitment
    8842
    Jobs in the next 3 years.
    4%
  • Sales accounts and business development managers

    Average Salary
    £54,080
    2022
    504,814
    2025
    520,770
    Future Recruitment
    15956
    Jobs in the next 3 years.
    3%
  • Retail cashiers and check-out operators

    Average Salary
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  • Sales supervisors

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    £27,560
  • Sales related occupations n.e.c.

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Course Facts

History

Our social media pages are run by our in-house Events team, and this is a great way to have a look at some of the things we do as a department.

Facilities

Facebook: @lccenterpriseandevents

Extra Curriculum

Instagram: @lcc_eventsenterpriseemploy

School of Events, Enterprise & Employability
Leeds City College
Leeds City College