Level 2 Customer Service Certificate (NCFE)

Alongside the mandatory and optional units that make up your course, you will receive opportunities throughout to translate theory into practical experiences.

Our department has a strong focus on helping students develop enterprise and employability skills to create well-rounded individuals who are confident in their own abilities. They typically go on to progress into a career, apprenticeship or higher level course that they enjoy, with our full support.

The course is designed for those wanting to move into a career in the customer service sector. Those already working in a customer service role or progressing to a higher-level course may also feel that this is a good learning opportunity.

• Principles of Customer Service and Delivery
• Understand Customers
• Understand Employer Organisations
• Understand How to Communicate with Customers
• Understand How to Develop Working Relationships with Colleagues
• Principles of Equality and Diversity in the Workplace

• Knowledge of the principles of customer service.
• Developed customer service skills to enhance future education or employment.
• Achieve a Customer Service NCFE Level 2.
• Practical experience to help build your CV, including a work placement.
• Tutorial support to aid your career progression.
• English and maths GCSE, if not already achieved a grade 4 or C.

• Portfolio of work to showcase knowledge.
• Observations of skills in customer service settings.

• 3 GCSEs at grade 3 or equivalent.
• A keen interest in developing personal and employability skills.
• Successful Interview.