Level 2 Customer Service Certificate (NCFE)

Apply now Enquire Now

Change your preference

This course will help you develop the relevant skills and behaviours to be able to move towards a successful career in customer service or related industries.

Course Information

Alongside the mandatory and optional units that make up your course, you will receive opportunities throughout to translate theory into practical experiences.

Our department has a strong focus on helping students develop enterprise and employability skills to create well-rounded individuals who are confident in their own abilities. They typically go on to progress into a career, apprenticeship or higher level course that they enjoy, with our full support.


Who is this course for?

The course is designed for those wanting to move into a career in the customer service sector. Those already working in a customer service role or progressing to a higher-level course may also feel that this is a good learning opportunity.

Units / Modules

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations
  • Understand How to Communicate with Customers
  • Understand How to Develop Working Relationships with Colleagues
  • Principles of Equality and Diversity in the Workplace

Benefits / Skills

  • Knowledge of the principles of customer service.
  • Developed customer service skills to enhance future education or employment.
  • Achieve a Customer Service NCFE Level 2.
  • Practical experience to help build your CV, including a work placement.
  • Tutorial support to aid your career progression.
  • English and maths GCSE, if not already achieved a grade 4 or C.

Assessment Types

  • Portfolio of work to showcase knowledge.
  • Observations of skills in customer service settings.

Entry Requirements

  • 3 GCSEs at grade 3 or equivalent.
  • A keen interest in developing personal and employability skills.
  • Successful Interview.

Career Progression

  • Upon successfully completing this course, you can progress to further study at Leeds City College, such as our Customer Service Diploma Level 3.
  • You could undertake an apprenticeship in your chosen vocational area.
  • Alternatively, you could choose to enter part-time employment in the customer service sector.

Similar Courses

Level 2 Marketing BTEC Technical Certificate

Are you in the market for a vibrant course that will give you all the skills needed to succeed in the fast-paced marketing industry? Throughout this c...

More info

Level 2 Team Leader Certificate (NCFE)

Become a leader that others want to follow by acquiring knowledge of team leading principles alongside the practical ability to lead others. You will ...

More info

Course Details


1 year

Study Type

Full time

Start Date


Course Code


Course Fee (16-18)

No fee

Course Facts


Our social media pages are run by our in-house Events team, and this is a great way to have a look at some of the things we do as a department.


Facebook: @lccenterpriseandevents

Extra Curriculum

Instagram: @lcc_eventsenterpriseemploy

School of Events, Enterprise & Employability
Leeds City College
Leeds City College