Level 1 Customer Service Certificate (NCFE)
Campus
Department
The Customer Service Level 1 course is aimed at anyone who has ambitions to pursue a career in a customer-facing role. Learners will have the opportunity to develop their customer service skills and knowledge, along with improving their skills in communicating with customers through practical tasks.
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Who is this course for?
Units / Modules
We will cover the following units/modules:
- Understand working in a customer service environment
- Communication in customer service
- Principles of personal performance and development
- Principles of working in a business environment
- Working with others in a business environment
- Recording details of customer service problems
- Dealing with customer queries, requests and problems
- Managing time and workload
- Meeting and welcoming visitors in a business environment
Benefits / Skills
This qualification aims to:
- Provide learners with the skills and knowledge required to successfully work in customer services
- Develop learners’ skills in communication, resolving queries and meeting customers’ needs
- Build learners’ knowledge of the principles of customer service
The objectives of this qualification are to help learners to:
- Develop customer service skills that can be relied upon by employers in a range of industries
- Provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service
- The opportunity to improve skills in maths and English, if grade 4 hasn’t been achieved
Assessment Types
You will be assessed through:
- Assessor observation
- Witness testimony
- Work product
- Worksheets
- Assignments/projects/reports
- Record of professional discussion
- Record of oral and written questioning
- Learner and peer reports
Entry Requirements
Career Progression
You will be able to progress to Customer Service Level 2, Enterprise Level 2, Marketing Level 2 andBusiness Management Level 2.Similar Courses
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More infoCourse Details
Duration
1 Year
Study Type
Full time
Start Date
11/09/2023
Course Code
77428-01
Course Fee (16-18)
No fee
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Live data from the DoE's LMI API-
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