Level 1 Customer Service Certificate (NCFE)
Campus
Department
The Customer Service Level 1 course is aimed at anyone who has ambitions to pursue a career in a customer-facing role. Learners will have the opportunity to develop their customer service skills and knowledge, along with improving their skills in communicating with customers through practical tasks.
Gallery
School of Events, Enterprise & Employability
School of Events, Enterprise & Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Who is this course for?
Units / Modules
We will cover the following units/modules:
- Understand working in a customer service environment
- Communication in customer service
- Principles of personal performance and development
- Principles of working in a business environment
- Working with others in a business environment
- Recording details of customer service problems
- Dealing with customer queries, requests and problems
- Managing time and workload
- Meeting and welcoming visitors in a business environment
Benefits / Skills
This qualification aims to:
- Provide learners with the skills and knowledge required to successfully work in customer services
- Develop learners’ skills in communication, resolving queries and meeting customers’ needs
- Build learners’ knowledge of the principles of customer service
The objectives of this qualification are to help learners to:
- Develop customer service skills that can be relied upon by employers in a range of industries
- Provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service
- The opportunity to improve skills in maths and English, if grade 4 hasn’t been achieved
Assessment Types
You will be assessed through:
- Assessor observation
- Witness testimony
- Work product
- Worksheets
- Assignments/projects/reports
- Record of professional discussion
- Record of oral and written questioning
- Learner and peer reports
Entry Requirements
Career Progression
You will be able to progress to Customer Service Level 2, Enterprise Level 2, Marketing Level 2 andBusiness Management Level 2.Similar Courses
Level 3 Marketing Certificate
Are you in the market for a vibrant course that will give you all the skills needed to succeed in the fast-paced marketing industry?...
More infoLevel 2 Customer Service Certificate (NCFE)
This course will help you develop the relevant skills and behaviours to be able to move towards a successful career in customer service or related...
More infoLevel 2 Business and Enterprise
Innovation is at the forefront of business growth and a clever enterprise idea can take you far! Learn the basics of business enterprise to start you ...
More infoCourse Details
Duration
1 Year
Study Type
Full time
Start Date
11/09/2023
Course Code
77428-01
Course Fee (16-18)
No fee
Jobs in this sector
Live data from the DoE's LMI API-
Customer service occupations n.e.c.
Average Salary£24,960
Future Recruitment14189
Jobs in the next 3 years.4% -
Sales and retail assistants
Average Salary£22,880
-
Customer service managers and supervisors
Average Salary£34,320
Future Recruitment7338
Jobs in the next 3 years.4% -
Business sales executives
Average Salary£37,440
Future Recruitment5311
Jobs in the next 3 years.3% -
Sales administrators
Average Salary£24,960
-
Marketing and sales directors
Average Salary£82,680
Future Recruitment8842
Jobs in the next 3 years.4% -
Sales accounts and business development managers
Average Salary£54,080
Future Recruitment15956
Jobs in the next 3 years.3% -
Retail cashiers and check-out operators
Average Salary£20,280
-
Sales supervisors
Average Salary£27,560
-
Sales related occupations n.e.c.
Average Salary£26,000
