Level 1 Customer Service Certificate (NCFE)
Campus
Department
The Customer Service Level 1 course is aimed at anyone who has ambitions to pursue a career in a customer-facing role. Learners will have the opportunity to develop their customer service skills and knowledge, along with improving their skills in communicating with customers through practical tasks.
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School of Events, Enterprise & Employability
School of Events, Enterprise & Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Events, Enterprise and Employability
Who is this course for?
Units / Modules
We will cover the following units/modules:
- Understand working in a customer service environment
- Communication in customer service
- Principles of personal performance and development
- Principles of working in a business environment
- Working with others in a business environment
- Recording details of customer service problems
- Dealing with customer queries, requests and problems
- Managing time and workload
- Meeting and welcoming visitors in a business environment
Benefits / Skills
This qualification aims to:
- Provide learners with the skills and knowledge required to successfully work in customer services
- Develop learners’ skills in communication, resolving queries and meeting customers’ needs
- Build learners’ knowledge of the principles of customer service
The objectives of this qualification are to help learners to:
- Develop customer service skills that can be relied upon by employers in a range of industries
- Provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service
- The opportunity to improve skills in maths and English, if grade 4 hasn’t been achieved
Assessment Types
You will be assessed through:
- Assessor observation
- Witness testimony
- Work product
- Worksheets
- Assignments/projects/reports
- Record of professional discussion
- Record of oral and written questioning
- Learner and peer reports
Entry Requirements
Career Progression
You will be able to progress to Customer Service Level 2, Enterprise Level 2, Marketing Level 2 andBusiness Management Level 2.Similar Courses
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More infoCourse Details
Duration
1 Year
Study Type
Full time
Start Date
02/09/2024
Course Code
77428-01
Course Fee (16-18)
No fee
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