Level 1 Customer Service Certificate (NCFE)

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The Customer Service Level 1 course is aimed at anyone who has ambitions to pursue a career in a customer-facing role. Learners will have the opportunity to develop their customer service skills and knowledge, along with improving their skills in communicating with customers through practical tasks.


Who is this course for?

This course is suitable for someone who likes the idea of working in a customer-facing role but needs to develop their skills. If you want the opportunity to enhance your confidence and communication in working with customers, along with gaining an insight into key customer service practices, then this is the course for you.

Units / Modules

We will cover the following units/modules:

  • Understand working in a customer service environment
  • Communication in customer service
  • Principles of personal performance and development
  • Principles of working in a business environment
  • Working with others in a business environment
  • Recording details of customer service problems
  • Dealing with customer queries, requests and problems
  • Managing time and workload
  • Meeting and welcoming visitors in a business environment

Benefits / Skills

This qualification aims to:

  • Provide learners with the skills and knowledge required to successfully work in customer services
  • Develop learners’ skills in communication, resolving queries and meeting customers’ needs
  • Build learners’ knowledge of the principles of customer service

The objectives of this qualification are to help learners to:

  • Develop customer service skills that can be relied upon by employers in a range of industries
  • Provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service
  • The opportunity to improve skills in maths and English, if grade 4 hasn’t been achieved

Assessment Types

You will be assessed through:

  • Assessor observation
  • Witness testimony
  • Work product
  • Worksheets
  • Assignments/projects/reports
  • Record of professional discussion
  • Record of oral and written questioning
  • Learner and peer reports

Entry Requirements

3 GCSE’s grade 2 or above, or equivalent. Along with a desire to work in customer service roles, either already working in a customer service role or willingness to take part in voluntary work experience.

Career Progression

You will be able to progress to Customer Service Level 2, Enterprise Level 2, Marketing Level 2 andBusiness Management Level 2.

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Course Details


1 Year

Study Type

Full time

Start Date


Course Code


Course Fee (16-18)

No fee

School of Events, Enterprise & Employability
Leeds City College
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