Level 1 Award in an Introduction to Customer Service

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Level 1 Award in an Introduction to Customer Service

Course Information

  • To provide learners with an overview of customer service
  • To promote the gaining of work-related skills and knowledge in customer service
  • To prepare learners for further training within their chosen occupational area
  • To give learners an insight into the needs of customer service within their chosen occupational area


Who is this course for?

Unemployed Adults 19+

Units / Modules

  • Apply legislation, regulation and organisational procedures for customer service
  • The customer service experience
  • The customer service job role

Benefits / Skills

The purpose of the qualification is to prepare learners for employment, including an apprenticeship, in a job role which includes customer service or to prepare them for further learning/training. The mandatory and optional units cover a range of areas relevant to the sector allowing learners to tailor the content to meet their individual needs.

Entry Requirements

There are no specific entry requirements however learners should have a minimum of level one in literacy and numeracy or equivalent.

Career Progression

Working in an office environment Reception Call centre Retail Hospitality

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Course Details


Full-time - 2 weeks full time

Study Type

Part time

Course Code


Course Facts


The course will be full-time for 2 weeks

Trips and Opportunities

The first week will be in the classroom


The second week will be in the classroom but work experience will also be provided

School of Business
Leeds City College
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