Infrastructure Technician Apprenticeship Level 3
This programme will involve setting up people on IT systems, providing support to colleagues and solving IT problems to help organisations run smoothly.
As an apprentice, you will work towards becoming an infrastructure technician. An infrastructure technician provides support to internal and external customers, helping them to be productive when using technology to do their jobs. To do this, these technicians use tools to troubleshoot non-routine problems. Additionally, part of this role involves setting people up on systems, providing support and rectifying issues to maintain the organisation’s productivity.
Benefits / Skills
Career ProgressionHelp Desk Specialist As a help desk specialist you will provide technical assistance and support for incoming queries and issues. In addition, you will train computer users, maintain daily performance of computer systems and run diagnostics programs to resolve problems. Network Support Technician As a network support technician you will design and install computer networks. In addition, you will troubleshoot system failures, test software, organise upgrade schedules and provide technical guidance. Progression opportunities Below are some Leeds City COllege apprenticeships you could potentially progress on to once you have completed this programme:
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61% of small businesses are using some form of cloud computing.
94.7% of apprentices found that our college induction was useful and provided them with the knowledge required for their course.
The average salary for an infrastructure technician is £27,500.
Is IT a stressful environment to work?
Roles within IT can tend to require constant effort and can be highly demanding for their employees as you are consistently dealing with complex data throughout the day. However, you will receive full training on how to prioritise tasks and strategies to minimise your stress level. Employers will also be aware that you are a trainee and will not throw you in at the deep end.
What do people enjoy most about being an apprentice?
The most enjoyable aspect for most of our apprentices is the work experience they gain while on the programme. For those used to theory-based lessons, they find it refreshing that the majority of the apprenticeship is practical training. They also like the fact that they are being paid for learning new skills!