Improvement Technician Level 3

Improvement Technicians are responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies. They can be found across all industry sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.

• Team formation & leadership: improvement team roles and responsibilities in a change environment.
• Self-Development: different sources for knowledge development.
• Project management: project charter, gantt chart, reporting documentation, red amber green (rag) status, communication (verbal and non-Verbal channels) and implementation plans
• Change management: roles of the manager and leader within change. influencing, reinforcement and coaching principles
• Principles & methods: Six Sigma principles per iso13053 (international organisation for standardisation), interim containment actions, lean principles
• Project selection & scope: selection matrix, scoping tree
• Problem definition: exploratory data analysis, data collection planning, problem and goal statements
• Process mapping & analysis: supplier input process output customer (sipoc), process mapping, value and waste analysis, performance metrics - Discrete data
• Data acquisition for analysis: data stratification, sampling theory, data types, variation types and sources, data collection tools, operational definition and principles of measurement error
• Basic statistics & measures: control charts - Discrete data