Customer Service Practitioner Apprenticeship Level 2
This programme allows students to develop their skills as a customer service practitioner. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.
Benefits / Skills
Career ProgressionCustomer Service Advisor As a customer service advisor you will assist customers with enquiries on accounts and orders. In addition, you will take ownership of customer issues, call new customers to welcome them to the service and use Customer Relationship Management (CRM) systems to manage data. Customer Service Apprentice As a customer service apprentice you will host guests and network at events. In addition, you will liaise with clients via email and telephone, assist the business development team with admin and be the first point of contact for the company. Progression opportunities Below are some Leeds City College apprenticeships you could potentially progress on to once you have completed this programme:
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89% of businesses compete through the level of customer service that they deliver.
Three quarters (75%) of apprentices who had never worked before starting remained in paid work after completing their apprenticeship.
More than half of all people who have a single negative experience with a company will never buy from that business again.
What support is available for my child?
All apprentices are allocated an assessor who works with them one a one-to-one basis to their pace and preferred learning style. Our apprentices also have access to a wide range of support networks at college and can speak to members of staff about any issues relating to their employment or course. We are a friendly and inclusive college and offer as much support as required to make sure all of our apprentices achieve their goals.
If my child does an apprenticeship, does that mean they cannot go to university?
No, universities recognise our apprenticeships as a pathway to their courses. In addition, we now even offer full bachelors degrees through some of our apprenticeships (which is a university level without the hefty price tag).