Customer Service Practitioner Apprenticeship Level 2

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This programme allows students to develop their skills as a customer service practitioner. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

Course Information

With this apprenticeship, your core responsibility will be to provide a high-quality service to customers within the workplace, digitally or by going out into the customer’s premises. Typical customer service tasks include dealing with orders and payments, offering guidance and support, meeting and greeting customers, driving sales, fixing problems and gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.


Benefits / Skills

  • Developing interpersonal and influencing skills
  • Communicating effectively
  • Understanding personal organisation
  • Dealing with customer conflict and challenges
  • Working as part of a team
  • Utilising systems and resources
  • Entry Requirements

    The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

    Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

    Career Progression

    Customer Service Advisor

    As a customer service advisor you will assist customers with enquiries on accounts and orders. In addition, you will take ownership of customer issues, call new customers to welcome them to the service and use Customer Relationship Management (CRM) systems to manage data.

    Customer Service Apprentice

    As a customer service apprentice you will host guests and network at events. In addition, you will liaise with clients via email and telephone, assist the business development team with admin and be the first point of contact for the company.

    Progression opportunities

    Below are some Leeds City College apprenticeships you could potentially progress on to once you have completed this programme:

  • Customer Service Specialist Apprenticeship Level 3
  • Business Administrator Apprenticeship Level 3
  • Team Leader/Supervisor Apprenticeship Level 3
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    Course Details

    Study Type

    Full time

    Course Code


    Course Facts


    89% of businesses compete through the level of customer service that they deliver.

    Extra Curriculum

    Three quarters (75%) of apprentices who had never worked before starting remained in paid work after completing their apprenticeship.

    Labour Market

    More than half of all people who have a single negative experience with a company will never buy from that business again.

    Course FAQs

    What support is available for my child?

    All apprentices are allocated an assessor who works with them one a one-to-one basis to their pace and preferred learning style. Our apprentices also have access to a wide range of support networks at college and can speak to members of staff about any issues relating to their employment or course. We are a friendly and inclusive college and offer as much support as required to make sure all of our apprentices achieve their goals.

    If my child does an apprenticeship, does that mean they cannot go to university?

    No, universities recognise our apprenticeships as a pathway to their courses. In addition, we now even offer full bachelors degrees through some of our apprenticeships (which is a university level without the hefty price tag).

    School of Business
    Leeds City College
    Did You Know?
    Did you know we have 541,720,573 resources at Leeds City College?

    Did you know we have 541,720,573 resources at Leeds City College?

    The resources include books, journals, e-books, videos, encyclopedias and more. These resources are the combined total number of resources at Joseph Priestley Centre, Beeston, Rothwell Centre, The Annexe, Printworks Campus and Park Lane Campus. We also have 12,277 e-books across Leeds City College libraries and more than 500,000 videos!

    Leeds City College