Customer Service Practitioner Apprenticeship Level 2
This programme allows students to develop their skills as a customer service practitioner. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.
Benefits / Skills
Career ProgressionCustomer Service Advisor As a customer service advisor you will assist customers with enquiries on accounts and orders. In addition, you will take ownership of customer issues, call new customers to welcome them to the service and use Customer Relationship Management (CRM) systems to manage data. Customer Service Apprentice As a customer service apprentice you will host guests and network at events. In addition, you will liaise with clients via email and telephone, assist the business development team with admin and be the first point of contact for the company. Progression opportunities Below are some Leeds City College apprenticeships you could potentially progress on to once you have completed this programme:
Marketing Apprenticeship Level 3
This programme aims to develop students into marketers who can provide a well-rounded service to a company....More info
Retail Team Leader Apprenticeship Level 3
This programme will prepare you to become a retail team leader. Retail team leaders are essential to support managers with delivering exceptional cust...More info
Marketing Apprenticeship Level 2
This programme prepares students for a career within a marketing profession by building the skills and knowledge required to succeed. ...More info
89% of businesses compete through the level of customer service that they deliver.
Three quarters (75%) of apprentices who had never worked before starting remained in paid work after completing their apprenticeship.
More than half of all people who have a single negative experience with a company will never buy from that business again.
Can I put existing members of staff on to an apprenticeship?
Yes, we will need to meet with you to discuss what the employee already does on a daily basis and to make sure that the apprenticeship will teach them new knowledge and skills. From here, we will then be able to allocate the most appropriate apprenticeship to their job role. If you are unsure about this, please contact the team on 0113 284 6464.
How often do apprentices have to attend college?
This completely depends on the programme. Some of our offerings include a day release, others offer a block release and some are delivered entirely in the workplace. Regardless of delivery method, all apprentices must have 20% of their contracted hours dedicated towards apprenticeship work. You can be creative with this and your business engagement advisor will help you lay out a training plan to match this but this is the minimum requirement for all apprenticeships.