Customer Service Practitioner Apprenticeship Level 2

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This programme allows students to develop their skills as a customer service practitioner. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

Course Information

With this apprenticeship, your core responsibility will be to provide a high-quality service to customers within the workplace, digitally or by going out into the customer’s premises. Typical customer service tasks include dealing with orders and payments, offering guidance and support, meeting and greeting customers, driving sales, fixing problems and gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.


Benefits / Skills

  • Developing interpersonal and influencing skills
  • Communicating effectively
  • Understanding personal organisation
  • Dealing with customer conflict and challenges
  • Working as part of a team
  • Utilising systems and resources
  • Entry Requirements

    The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

    Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

    Career Progression

    Customer Service Advisor

    As a customer service advisor you will assist customers with enquiries on accounts and orders. In addition, you will take ownership of customer issues, call new customers to welcome them to the service and use Customer Relationship Management (CRM) systems to manage data.

    Customer Service Apprentice

    As a customer service apprentice you will host guests and network at events. In addition, you will liaise with clients via email and telephone, assist the business development team with admin and be the first point of contact for the company.

    Progression opportunities

    Below are some Leeds City College apprenticeships you could potentially progress on to once you have completed this programme:

  • Customer Service Specialist Apprenticeship Level 3
  • Business Administrator Apprenticeship Level 3
  • Team Leader/Supervisor Apprenticeship Level 3
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    Course Details

    Study Type

    Full time

    Course Code


    Course Facts


    89% of businesses compete through the level of customer service that they deliver.

    Extra Curriculum

    Three quarters (75%) of apprentices who had never worked before starting remained in paid work after completing their apprenticeship.

    Labour Market

    More than half of all people who have a single negative experience with a company will never buy from that business again.

    Course FAQs

    Will an apprenticeship affect my benefits?

    It might do so it is worth speaking to your Jobcentre Plus advisor. There are incentives available to some students that will be discussed with you at enrolment.

    Will I get annual leave?

    Yes. You will have the same rights as any other full-time employee of the company. You will need to read your contract when the company issues it to you to find out your terms of employment. This will cover terms surrounding sick pay, holiday and working hours.

    School of Business
    Leeds City College
    Leeds City College