Customer Service Level 1 Award
This is an introductory course for learners that want to gain new employability and business decision making skills using vocational business examples.
The Level 1 Certificate in Customer Service allows you to evidence the basic
knowledge, competence and skills that employers would expect of someone
operating in a role that involves dealing directly with customers. It is
appropriate for you if you want to gain the basic knowledge and skills needed
for a career in customer service.
Together with appropriate Maths and English qualifications, this programme
offers the opportunity to progress on to Level 2 within the Business
Who is this course for?
Benefits / Skills
- Customer advice, dealing with customer complaints
- Business Communication skills
- Career planning
- Employability skills/opportunities
- Access to qualified/specialist staff
On completion of this course students will also be equipped with a strong foundation from which to progress to further study or pursue an alternative route in a variety of possible jobs such as:
- Customer service assistant
- Accounts administrator
- Administrative assistant
- Retail assistant
- Customer service advisor
- Outreach advisor and complaints handler
Principles of Customer Service TQUK Certificate Level 2
Are you looking to study online and develop your customer service skills? This qualification will provide you with essential customer service knowledg...More info
Business Administration Level 2 Certificate
This is a Level 2 Course for learners that want to gain new employability and business decision making skills using vocational business examples....More info
Understanding working in a customer service environment & communication in customer service.
Principles of personal performance and development & principles of working in a business environment
Working with others in a business environment