Customer Service Level 1 Award

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This is an introductory course for learners that want to gain new employability and business decision making skills using vocational business examples.

Course Information

The Level 1 Certificate in Customer Service allows you to evidence the basic knowledge, competence and skills that employers would expect of someone operating in a role that involves dealing directly with customers. It is appropriate for you if you want to gain the basic knowledge and skills needed for a career in customer service.

Together with appropriate Maths and English qualifications, this programme offers the opportunity to progress on to Level 2 within the Business area.

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Who is this course for?

This course is aimed at learners that are either employed, sole traders or looking to gain new employment. This course will give you the opportunity to develop customer service skills used in every business as a route into employment.

Benefits / Skills

  • Customer advice, dealing with customer complaints
  • Business Communication skills
  • Career planning
  • Employability skills/opportunities
  • Access to qualified/specialist staff

Assessment Types

There is a paper based exam at the end of the course giving a Level 1 Award.

Entry Requirements

Aged 19+

Career Progression

On completion of this course students will also be equipped with a strong foundation from which to progress to further study or pursue an alternative route in a variety of possible jobs such as:

  • Customer service assistant
  • Accounts administrator
  • Administrative assistant
  • Receptionist
  • Retail assistant
  • Customer service advisor
  • Outreach advisor and complaints handler

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Course Details

Duration

10 Weeks

Study Type

Part time

Course Code

78331-04

Course Facts

History

Understanding working in a customer service environment & communication in customer service.

Facilities

Principles of personal performance and development & principles of working in a business environment

Extra Curriculum

Working with others in a business environment

Adult & Community
Leeds City College
Leeds City College